Associate Director of Training and Crisis Response

Ruby's Place•Castro Valley, CA

2d•$95,000 - $100,000•Hybrid

About The Position

Reports to the Senior Director of Operations. Provides on-site leadership during high-impact crises across residential and service programs, ensuring stabilization, staff support, regulatory compliance, and organizational readiness. Leads crisis response, strengthens emergency systems, and builds workforce preparedness.

Requirements

Bachelor’s degree in social work, psychology, public health, criminal justice, emergency management, or related field (Master’s preferred), or equivalent experience
3–5+ years’ experience in residential programs, crisis response, emergency services, behavioral health, or high-acuity trauma-informed settings
Crisis intervention and de-escalation expertise
Experience with multi-site operations, staff training coordination, disaster response, and regulatory compliance
Strong leadership, organizational, and communication skills
Ability to remain calm and effective in high-pressure environments
Willingness to be on-call and respond on-site
Valid CA driver’s license, insurance eligibility, and ability to pass required background checks (Live Scan, CCL, ORR, etc.)

Nice To Haves

Certifications preferred (CIT, First Aid/CPR, Mental Health First Aid, emergency/disaster response)

Responsibilities

Serve as primary on-call responder for critical incidents (medical emergencies, overdoses, suicidality, violent incidents, psychiatric crises, deaths, natural disasters, etc.)
Coordinate with law enforcement, EMS, hospitals, fire departments, and other emergency partners
Ensure adherence to emergency protocols and serve as on-site crisis liaison
Support staff with documentation, emotional processing, and next steps
Coordinate family communication and site stabilization
Complete incident reports and participate in internal reviews
Coordinate and oversee staff training (de-escalation, trauma-informed care, First Aid/CPR, Narcan, disaster response, evacuation procedures, etc.)
Maintain training calendar and ensure regulatory compliance
Track certifications and recertifications
Develop and standardize emergency protocols across sites
Conduct drills (fire, evacuation, disaster, lockdown)
Visit sites monthly to assess risks and implement prevention strategies
Participate in clinical supervision and multidisciplinary debriefs
Support post-crisis care continuity and trauma-informed follow-up
Ensure alignment with licensing, regulatory, and risk management standards
Update crisis protocols and improve safety systems
Maintain required documentation and administrative duties