Associate Director of Training and Crisis Response

Ruby's Place•Castro Valley, CA

9h•$95,000 - $100,000•Hybrid

About The Position

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier. RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust. Reports to the Senior Director of Operations. Provides on-site leadership during high-impact crises across residential and service programs, ensuring stabilization, staff support, regulatory compliance, and organizational readiness. Leads crisis response, strengthens emergency systems, and builds workforce preparedness.

Requirements

Bachelor’s degree in social work, psychology, public health, criminal justice, emergency management, or related field (Master’s preferred), or equivalent experience
3–5+ years’ experience in residential programs, crisis response, emergency services, behavioral health, or high-acuity trauma-informed settings
Crisis intervention and de-escalation expertise
Willingness to be on-call and respond on-site
Valid CA driver’s license, insurance eligibility, and ability to pass required background checks (Live Scan, CCL, ORR, etc.)

Nice To Haves

Certifications preferred (CIT, First Aid/CPR, Mental Health First Aid, emergency/disaster response)
Experience with multi-site operations, staff training coordination, disaster response, and regulatory compliance
Strong leadership, organizational, and communication skills
Ability to remain calm and effective in high-pressure environments
Applicants must be located in the greater Bay Area.
Preference will be given to internal applicants.
Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.

Responsibilities

Serve as primary on-call responder for critical incidents (medical emergencies, overdoses, suicidality, violent incidents, psychiatric crises, deaths, natural disasters, etc.)
Coordinate with law enforcement, EMS, hospitals, fire departments, and other emergency partners
Ensure adherence to emergency protocols and serve as on-site crisis liaison
Support staff with documentation, emotional processing, and next steps
Coordinate family communication and site stabilization
Complete incident reports and participate in internal reviews
Coordinate and oversee staff training (de-escalation, trauma-informed care, First Aid/CPR, Narcan, disaster response, evacuation procedures, etc.)
Maintain training calendar and ensure regulatory compliance
Track certifications and recertifications
Develop and standardize emergency protocols across sites
Conduct drills (fire, evacuation, disaster, lockdown)
Visit sites monthly to assess risks and implement prevention strategies
Participate in clinical supervision and multidisciplinary debriefs
Support post-crisis care continuity and trauma-informed follow-up
Ensure alignment with licensing, regulatory, and risk management standards
Update crisis protocols and improve safety systems
Maintain required documentation and administrative duties