ASSOCIATE DIRECTOR OF OPERATIONS

Apis Services Inc•Jenks Township, PA

4d•$90,000•Onsite

About The Position

The Associate Director of Operations supports the Director of Operations in overseeing daily operations of a residential facility, ensuring high-quality care and treatment, safety and security, and compliance with licensing and accreditation standards. This role focuses on the execution of operational processes, supervision of staff, and coordination across departments to ensure consistent and effective service delivery.

Requirements

Bachelor’s degree in a human services field and at least one (5) year of experience in residential treatment (preferred); OR
Associate’s degree or 60 college credit hours from an accredited college/university and at least three (5) years of experience working with children.
Minimum of one (5) year of supervisory or leadership experience is strongly preferred.
Demonstrated ability to manage day-to-day operations, prioritize tasks, and meet deadlines with minimal supervision.
At least 21 years of age
Successful completion of pre-employment background checks (Criminal, Federal, State, Child Abuse), physical exam, and drug screen
Valid driver’s license from employee’s state of residence
Proficiency with computers and standard office software
Ability to work non-traditional hours, including evenings and weekends, as needed
Strong organizational and time management skills
Effective communication and interpersonal skills
Ability to lead, coach, and support staff in a dynamic environment
Sound judgment and decision-making, especially in crisis situations
Ability to implement policies, procedures, and operational systems effectively
Adheres to OSHA requirements and safety guidelines
Follows all Fire and Safety Policies and Procedures
Complies with all Personnel and Agency Policies and Procedures
Maintains strict adherence to HIPAA and confidentiality standards
Completes required Human Resources documentation in a timely manner
Attends all required training and meetings
Maintains professionalism and appropriate judgment in all duties
Accurately documents time worked
Ability to meet physical requirements including sitting, standing, reaching, lifting, bending, stooping, twisting, climbing stairs, and driving
Knowledge of safety procedures, crisis intervention practices, and risk management principles relevant to a residential care setting
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Responsibilities

Implements and monitors departmental policies and procedures in accordance with federal, state, and local regulations under the direction of the Director of Operations.
Assists in reviewing and maintaining program/facility policies and procedures to ensure alignment with operational plans.
Provides day-to-day leadership, guidance, and support to supervisors and direct care staff regarding program implementation, staff development, and training.
Supervises assigned staff, participates in hiring processes, and conducts performance evaluations in collaboration with the Director of Operations.
Identifies performance concerns, develops improvement plans, and implements corrective actions in accordance with Human Resources policies.
Maintains effective communication with clients, staff, and agency personnel to support continuity of care and operations.
Coordinates with supervisors and staff to respond to incidents or emergencies and supports implementation of emergency response protocols.
Assists in guiding staff during critical incidents, ensuring adherence to established procedures.
Collaborates with the Director of Operations and other department leaders to support cohesive facility operations.
Develops and maintains staff schedules to ensure adequate coverage and operational efficiency.
Supports the development and implementation of systems to organize and monitor work activities.
Assists with onboarding and facilitates new employee orientation and on-the-job training.
Conducts supervisory meetings and provides ongoing feedback and coaching to staff.
Ensures staff complete all required trainings and maintains compliance with training standards.
Demonstrates and reinforces appropriate use of Safe Crisis Management (SCM) techniques and provides oversight to staff in their application.
Acts on behalf of the Director of Operations in their absence, as assigned.
Assists the Executive Director and Director of Operations with special projects and operational initiatives.
Attends and participates in staff meetings, training, and conferences.
Promotes and supports the organization’s mission, philosophy, and the Seven Key Principles of care.