Associate Director of Admission Operations

Fort Lewis College•Durango, CO

1d•$66,000 - $73,000•Remote

About The Position

The Associate Director of Admission Processing & Evaluation provides leadership for Fort Lewis College’s admission processing operations, application evaluation, and admission policy implementation. This position oversees the daily processing of more than 7,000 undergraduate applications annually and ensures efficient, accurate, and timely admission decisions across all applicant populations. As a member of the admission leadership team, the Associate Director contributes to shaping each incoming class and fosters a professional, student-centered culture grounded in accountability, continuous improvement, and operational excellence. The Associate Director supervises the admission processing team; develops workflows and systems that support application review and decision rendering; and ensures compliance with institutional, state, and federal admission standards. Working closely with the Director of Admission and the Vice President for Enrollment Management, this role helps operationalize admission policies, maintain data integrity, and continuously improve processing systems that support recruitment and enrollment goals. You’ll be successful in this role if you’re someone who finds real satisfaction in the detailed, behind-the-scenes work that quietly powers a student’s path to Fort Lewis College. You take pride in accuracy and consistency, and you’re the kind of person who sees an operational gap and instinctively begins shaping a clearer, more efficient process. You enjoy strengthening teams and helping people grow into their confidence and professionalism. You thrive in environments where thoughtful systems, well-documented processes, and steady leadership create smoother experiences for students and staff alike. Most of all, you believe that supporting student success doesn’t always require a spotlight—sometimes it’s the quality of the work no one sees that makes the biggest difference.

Requirements

Bachelor’s degree from a regionally accredited institution
At least three years of progressively responsible experience in admission, enrollment management, registrar operations or related field
At least 2 years of supervising and leading staff, student employees or project teams.
Experience interpreting academic records and applying institutional or regulatory policies
Experience working with student information systems or CRM platforms (e.g. Slate, Banner, Workday, Peoplesoft, etc.)
Demonstrated analytical skills with strong attention to detail
Experience working with diverse populations

Nice To Haves

Master’s degree in education, public administration, or a related field
Experience with Technolution’s Slate CRM
Experience evaluating undergraduate applications or serving on admission committees

Responsibilities

Oversee the development, implementation, and continual improvement of application process and systems to support timely and accurate admission decisions.
Manage daily processing workflows for all undergraduate applicant populations, including first-year, transfer, and special populations.
Monitor application flow and identify operational bottlenecks or opportunities for process improvement.
Partner with the admission team to design, build, and maintain queries and reports that enable timely and accurate communication outreach.
Lead coordinated creation, management, and timely delivery of admission decision letters to ensure accuracy, consistency, and alignment with institutional standards.
Troubleshoot complex cases, including residency determinations, Native American Tuition Waiver eligibility, ambiguous transcripts, and non-standard academic records.
Perform quality control checks to ensure accurate document indexing, coding, data entry, and decision posting.
Maintain process documentation, standard operating procedures, and operational calendars.
Serve as a primary contact for internal campus partners regarding application processing and admission workflow questions.
Provide direct supervision and leadership for the Admission Processing Team, including classified, temporary, and student staff.
Hire, train, and supervise processing staff to build a collaborative, outcome-focused team.
Manage workload distribution and monitor daily operational needs to ensure efficient processing.
Provide ongoing coaching, professional development, and performance feedback.
Conduct performance evaluations, including goal setting, mid-year reviews, and final evaluations.
Plan and delegate projects and operational tasks while ensuring quality, accuracy, and compliance with institutional and regulatory standards.
Foster a positive team culture focused on service, accountability, and continuous improvement.
Oversee operational reporting and ensure the integrity and accuracy of admission data.
Design and maintain Slate reports and dashboards that support application tracking, workflow management, and operational decision-making.
Monitor application and admission trends to support leadership planning and operational improvements.
Conduct regular audits to ensure accuracy and consistency of admissions data across systems, including Slate and Workday.
Manage end-of-term and cyclical reporting requirements for institutional and external reporting entities.
Coordinate submission of required state reporting, including the Undergraduate Applicant File (UAF) to the Colorado Commission on Higher Education.
Collaborate with technical staff and IT partners to troubleshoot system issues and support system improvements.
Participate in application evaluation and support equitable and consistent admission decision-making.
Review undergraduate applications using established institutional criteria and holistic evaluation practices.
Exercise professional judgment in interpreting academic records and admission guidelines.
Serve as a trained reader and voting member of admission committees when applicable.
Assist in developing evaluation rubrics and training resources for admission staff involved in application review.
Contribute to calibration and norming activities to ensure fair and consistent admission decisions.
Support the development, interpretation, and implementation of institutional admission policies and procedures.
Collaborate with the Director of Admission and Vice President for Enrollment Management to operationalize admission standards and guidelines.
Ensure compliance with Colorado admission regulations, institutional policies, FERPA requirements, and records retention standards.
Assist in interpreting policies related to admission eligibility, tuition classification, and Native American Tuition Waiver eligibility.
Facilitate cross-campus consultation with academic departments, Enrollment Services, Financial Aid, and other partners regarding admission-related policies and practices.
Maintain up-to-date documentation of admission guidelines and decision-making practices to ensure consistency and equity in application review.
Maintain knowledge of digital accessibility standards including the Americans with Disabilities Act (ADA) and Section 508.
Produce and remediate digitally accessible materials in accordance with institutional standards.
Perform other duties as assigned.