Associate Director of Housing Operations

College of Coastal Georgia • Brunswick, GA

35d

About The Position

The Associate Director of Housing Operations provides strategic leadership and oversight of housing facilities operations, assignments and billing, and technology systems to ensure efficient, data-driven processes that enhance student satisfaction, retention, and operational effectiveness. This role serves as the senior operations lead for assignments, billing, and maintenance partnerships. Some weekend and evening commitments are required.

Requirements

• Bachelor's degree in higher education administration, business administration, or a related field.
• Experience in Microsoft Office required.
• Background Check/Position of Trust.
• At least 3 years of higher education experience or closely related field.
• Supervisory experience required.

Nice To Haves

• Master's degree in higher education administration, business administration, or related field.
• Experience with StarRez preferred.
• Experience with Maxient preferred.

Responsibilities

• Serve as the primary liaison between Residence Life and Housing and Facilities and Plant Operations to ensure timely, high-quality maintenance, preventive care, and housekeeping across all residential facilities.
• Oversee all housing assignments, room inventory capacity, contracts, and billing cycles within the StarRez system, ensuring accuracy and alignment with Business Office procedures.
• Provide leadership for housing technology systems, including StarRez, Maxient, and access control, in collaboration with Technology Services to ensure system integrity and data integration.
• Train staff responsible for housing operations, customer service, and system administration.
• Lead the assessment and reporting of occupancy, demand trends, and service performance metrics to guide data-informed decision-making.
• Develop and implement operational policies and procedures that improve efficiency, reduce errors, and enhance resident satisfaction.
• Assist in developing long-term housing strategies that support enrollment goals, retention, and student engagement initiatives.
• Ensure compliance with USG and institutional policies, safety standards, and occupancy regulations across all residential facilities.
• Performs related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Number of Employees: 251-500 employees