Assistant Director, Housing Operations

The Pennsylvania State University • University Park, FL

11d • $51,000 - $74,000 • Onsite

About The Position

Housing Operations , a division of Auxiliary & Business Services (A&BS), is excited to welcome candidates for the position of Assistant Director . This position supports the vision and mission of the housing operations by overseeing the operations of assigned housing areas including direction of staff and initiation of all related activities to ensure effective operations, efficient use of resources, and a focus on excellence in Custodial, Maintenance, Service, Safety, and Teamwork. Deliver a well-maintained, clean, safe, and secure living experience for students and guests; supporting at least 5 staff, 50 technical service employees in a variety of housing options for over 4,000 students with an annual operating budget of near $7 million. As an incoming team member of Auxiliary and Business Services, it will be expected that all employees embody and model Penn State’s and Finance and Business’ Values to deliver an exceptional on-campus experience for our students, families, and guests.

Requirements

• Associate Degree
• 6+ years of relevant experience; or an equivalent combination of education and experience accepted
• It is essential that the candidate have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, be able to manage multiple tasks and deadlines, and demonstrate a genuine appreciation working with diverse audiences in a team environment.
• The successful candidate must have excellent skills utilizing Microsoft Office (O365) programs such as Word, Excel, and Teams.

Nice To Haves

• APPA credential of Educational Facilities Professional (EFP) or Certified Educational Facilities Professional (CEFP) preferred but not required.

Responsibilities

• Direct daily activities of staff and technical service employees to ensure best operational practices are followed in an effective manner and in accordance with accepted housekeeping and maintenance standards.
• Ensure safe working conditions are maintained in the area.
• Direct the formulation of plans and establishment of daily work schedules for employees.
• Direct staff in the planning and scheduling of work during peak time periods such as Arrival, Fall Break, Semester Break, Spring Break, and Summer.
• Inspect residential areas and observe employee performance to insure conformity with standards and practices. Correct deviations through the appropriate supervisory staff.
• Oversee the coordination of housekeeping practices and preventive maintenance programs. Consult with staff to propose methods for improvement.
• Keep abreast of current developments in higher education and campus housing.
• Investigate, formulate, and implement new technical, cleaning, and maintenance procedures, products and equipment allowing more cost-effective use of resources.
• Identify maintenance issues, initiate projects and work request and oversee implementation of corrective action by internal maintenance staff and contractors.
• Recommend major maintenance projects and purchases.
• Participate in planning phases of renovation of facilities.
• Participate in construction job meetings and serve as liaison during projects, while representing housing needs.
• Review, analyze, and prepare annual operating budgets. Monitor monthly operating statements to ensure fulfillment of budgetary goals and established projections.
• Investigate, formulate, and implement new technical, cleaning, and maintenance procedures, products and equipment allowing more cost-effective use of resources.
• Recommend major and minor maintenance projects and purchases.
• Oversee and conduct annual performance evaluations for all staff in assigned areas. Counsel and coach staff and employees on job performance, discipline, grievances, accident reports, incident reports and related matters.
• As a designated Essential Employee, prepare for and respond to critical incidents to ensure continuity of operations for housing residents and guests. Assume on call responsibilities and work, as assigned, for a residential housing area in the evenings, nights, weekends, break periods and holidays.

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees