Associate Director of Client Services
About The Position
As Associate Director of Client Services, you will lead and develop a high-performing team responsible for managing Attain's East Coast advertiser and agency relationships. You'll be accountable for ensuring client satisfaction, retention, and growth across Attain's data and measurement solutions, while driving operational excellence and innovation within the Client Services organization. This role blends people leadership, strategic account management, and cross-functional partnership. You'll shape the way Attain delivers client value-coaching your team to become trusted advisors, optimizing processes, and partnering with Sales, Product, and Engineering to scale our impact across the market.
Requirements
- 7+ years of experience in digital advertising, programmatic media, or data-driven marketing, with at least 2+ years managing a team
- Bachelor's degree in Marketing, Business, Communications, or related field (MBA or advanced degree a plus)
- Proven track record of building and leading high-performing client-facing teams
- Deep understanding of the advertising technology landscape (DSPs, DMPs, SSPs, data, measurement, activation and insights)
- Strong analytical skills and the ability to translate complex data into strategic insights
- Excellent communication and presentation skills with experience influencing senior-level stakeholders
- Demonstrated ability to lead through change, set clear priorities, and deliver results in a fast-paced, evolving environment
Responsibilities
- Manage, mentor, and inspire a team of Client Services Managers and Specialists to deliver exceptional client experiences and business outcomes
- Set clear goals, define success metrics, and provide regular feedback and professional development opportunities
- Foster a culture of collaboration, accountability, and innovation within the team
- Partner with senior leadership to forecast resource needs and shape organizational structure as the business scales
- Serve as executive sponsor for key clients, ensuring strategic alignment, satisfaction, and retention
- Guide your team in developing and executing account plans that drive measurable business growth for clients and Attain
- Collaborate with Sales leadership to identify upsell and cross-sell opportunities, and to expand our data activation and measurement footprint
- Oversee campaign strategy, performance, and reporting quality across the team, ensuring excellence in execution
- Establish and evolve scalable processes for campaign management, reporting, and client communication
- Partner with Product, Data, and Engineering to surface client feedback and influence product development
- Develop best practices and playbooks to enhance efficiency and consistency across all client engagements
- Track and report on team performance, client satisfaction, and revenue impact
- Represent Client Services in internal strategy discussions and company-wide initiatives
- Educate internal teams and clients on programmatic media trends, measurement best practices, and Attain's evolving capabilities
- Serve as a senior ambassador for Attain in the marketplace through client presentations, conferences, and industry events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
