Associate Director of Case Management - Dallas

Insmed Incorporated

28d • Remote

About The Position

At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you'll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person's contributions to meaningful progress. That commitment has earned us recognition as Science magazine's No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK. For patients, for each other, and for the future of science, we're in. Are you? About the Role: We're looking for an Associate Director, Case Management on the Patient Services team to help us transform the lives of patients with serious and rare diseases. Reporting to the Senior Director, Patient Support, you'll be a key member of the Patient Services Leadership Team, responsible for supporting patients throughout their treatment journey. Specifically, you will be responsible for leading a team of Case Managers whose role is to deliver the Support Program experience to patients prescribed Insmed's portfolio of products. In this role, you will guide your team to deliver defined KPIs and goals, provide a quality patient experience aligned to Insmed's processes and procedures, and successfully collaborate with relevant stakeholders. What You'll Do: In this role, you'll have the opportunity to deliver upon an industry leading Patient Support Program with leadership of a Case Management Team. You'll also:

Requirements

• You have a bachelor's degree along with 5 years of experience in patient services.
• 5+ years of industry experience in pharmaceutical or biotech patient services
• Experience working with full-service HUBs, reimbursement and case management
• Proven strong leadership, management, coaching and mentoring skills
• 2+ years' experience in leadership roles
• Extensive knowledge of patient services processes, case management, reimbursement landscape, and patient assistance programs
• Established ability to manage and lead through evolution
• Strong interpersonal skills with internal and external stakeholders
• Consumer focused with a sense of urgency
• High emotional intelligence in combination with curiosity and forward-thinking perspectives
• Strong presentation and facilitation skills
• Ability to drive employee satisfaction through engagement activities and an empowering leadership style

Nice To Haves

• Rare/orphan disease experience

Responsibilities

• Act as first point of contact for daily team needs, escalated cases or situations
• Manage day-to-day workload of Case Management team; reallocate resources where necessary
• Be an inspiring leader within a high-performing, innovative patient services organization
• Ensure team compliance with program Business Rules, SOPs and other relevant policies
• Enable attainment of pre-defined service levels and key performance indicators
• Lead regularly scheduled team meetings to facilitate case discussion, sharing of best practices, areas for program improvement, etc.
• Work with cross-functional teams (i.e., field access, sales, market access) to enable patient access
• Demonstrate detailed understanding and subject matter expertise in reimbursement landscape, disease state, patient needs, etc. to ensure Case Management team success
• Run daily reports to support operational efficiencies
• Responsible for administrative team management (i.e., call-center management, scheduling, caseload and task completion)
• Identify and develop best practices amongst Case Management team, using data and trends identified throughout program life cycle
• Escalate cases to other Patient Services Leadership team members that require internal/external stakeholder engagement
• Work closely with Patient Services Field Access leadership to deliver a seamless patient and HCP experience
• Collaborate with other Case Manager Team Leads, Patient Services Leadership, and Patient Services Operations to support program evolution and improvement
• Conduct audits on team's work, including calls and system management; hold weekly sessions with team to share feedback and best practices
• Conduct one-on-one meetings with Case Managers to regularly review performance and foster employee development

Benefits

• Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP)
• Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration
• 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance
• Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities
• Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees