Associate Director of Case Management

DEVELOPMENTAL PATHWAYS•Aurora, CO

5d•Hybrid

About The Position

Developmental Pathways (DP) has an opportunity for an Associate Director (AD) of Case Management in our Case Management Department. The AD will manage, monitor, and oversee daily activities of case management functions and staff. This role will develop and monitor systems to ensure excellent customer service and collaboration as well as staff expertise. The AD will be responsible for effective and efficient coordination and administration of relevant project management tasks within the Case Management department. This is an opportunity to provide leadership and develop trusting and collaborative working relationships with staff and management by assisting in strategic planning and goal setting. Along with encouraging creative thinking and streamlining processes to deliver significant value to individuals in services and the community, this is also a chance to support and advocate for the development and maintenance of culture centered on continuous improvement. This role offers a 4-day, 40-hour work week, Monday-Thursday. DP operates a primarily hybrid work environment with in-person requirements at our Colorado office. The frequency of on-site work varies by department and is subject to change based on operational needs.

Requirements

A bachelor’s degree
A minimum of three (3) years of management experience
A minimum of two (2) years of experience in the human services field
Thorough working knowledge of Windows operating systems - Microsoft Word, Excel, PowerPoint and Outlook, and Adobe Creative Suite and other computer functions needed to create and/or maintain communications and marketing documents
Personal vehicle in good operating condition for use during work as appropriate
Valid Colorado motor vehicle license and proof of motor vehicle insurance
Ability to meet our driving requirements - no suspensions/ no more than two tickets in the past three years

Nice To Haves

Working knowledge of the intellectual and developmental disability field; the community/resources and populations served
Ability to interpret and apply state and federal regulatory guidelines

Responsibilities

Monitor productivity and prioritize work activities of supervised staff to make sure workloads are balanced, and individual requirements are met
Evaluate performance of and provide feedback to staff through ongoing supervision and regular performance evaluations; meet established deadlines for completion of performance evaluations
Assist in the development of agency policies and procedures as needed; assure state and federal regulatory guidelines are met as appropriate
Assure that the resource coordination systems are efficient, and the activities of supervised staff are appropriately prioritized
Assist with creating and implementing departmental goals and objectives; seek input from team members, and ensure they align with the organization's strategic goals and objectives; make sure supervisees are aware of established goals and objectives
Make clear, consistent, transparent decisions; distinguish relevant from irrelevant information; can see connections within complex issues
Exhibit decisiveness, analytical thinking, dependability, and sound judgment in work activities; make effective decisions
Comply with and model adherence to all Human Resources policies and procedures; oversee employees to ensure adherence to all policies and procedures and appropriately respond to every alleged violation
Identify budgetary needs of the department(s) and make recommendations; solicit input from team members; problem solve variances as appropriate
Build and maintain internal and external partnerships as potential referral sources for LTC services