Associate Director, Localization & ADA Compliance

Humana

13h • Remote

About The Position

The Associate Director, Localization & ADA Compliance leads the enterprise function responsible for multilingual translation and accessibility across all member‑facing and internal communications. This role ensures communications are delivered in ADA‑compliant and accessible formats, including screen‑reader‑ready outputs, audio description, braille, and large‑print alternatives. Embedded within Communications Platform Operations & Production and reporting to the director, this leader partners with platform and build teams (SmartCOMM, OpenText/Dialogue, AXP) to integrate accessibility and multilingual requirements into templates, content models, and workflows. The Associate Director governs quality, service levels, and compliance standards while managing internal teams and external vendors. Through strong cross‑functional leadership and deep expertise in ADA/WCAG standards, this role advances scalable, compliant, and inclusive communication practices that meet regulatory obligations and serve diverse populations.

Requirements

• Bachelor's degree in Linguistics, Communications, Localization, Accessibility Studies, or a related field, or equivalent combination of education and relevant professional experience.
• 7+ years of professional experience in localization, multilingual content operations, accessibility, or alternative‑format delivery within enterprise or regulated environments.
• 2+ years of people and vendor leadership experience, including direct team management and oversight of cross‑functional partners (e.g., Product, Legal, Compliance).
• Demonstrated working application of ADA, WCAG (2.x), and Section 508 requirements within communication, digital, or document production workflows.
• Hands‑on experience with translation management systems (e.g., Trados, Smartling, memoQ, Lokalise) and accessibility testing or remediation tools.
• Proven experience supporting or scaling localization and accessibility programs across 10+ languages or markets, including governance, quality controls, and vendor performance management.

Nice To Haves

• Master's degree in Localization Management, Business, Accessibility, or a related field.
• Current or prior professional certification in Accessibility (e.g., CPACC, WAS, CPWA), project management (PMP), or process improvement (Six Sigma/Lean).
• Documented experience supporting or leading enterprise‑scale localization or accessibility transformation initiatives.
• Demonstrated experience with financial or operational analysis, including cost modeling, accessibility auditing, capacity planning, or performance reporting.
• Hands‑on exposure to advanced localization or accessibility technologies, such as AI‑enabled translation tools, speech synthesis, automated quality assurance, or inclusive design platforms.
• Prior leadership experience in a highly regulated industry (e.g., healthcare, government, education, global media), and/or professional fluency in one or more non‑English languages.

Responsibilities

• Execute enterprise translation, localization, and ADA compliance strategies across regulated and operational communications.
• Govern translation memory, terminology assets, localization tools, and accessibility standards to ensure quality, consistency, and efficient delivery.
• Ensure communications are culturally appropriate, linguistically accurate, and accessible across all supported languages and formats.
• Lead day‑to‑day ADA compliance operations in alignment with WCAG 2.2, ADA, Section 508, and applicable state requirements.
• Oversee production and validation of accessible formats, including screen‑reader‑ready outputs, audio, braille, large print, captions, transcripts, and alt text.
• Partner with platform teams to embed multilingual and accessibility requirements into SmartCOMM, OpenText/Dialogue, and AXP templates and components.
• Support consistent implementation of language logic, accessibility structures, and alternate‑format rules across communication platforms.
• Manage and optimize workflows for translation intake, localization, accessibility review, and alternate‑format production.
• Oversee external vendors and internal partners, including service levels, quality reviews, and capacity planning.
• Track performance metrics and drive continuous improvement to reduce rework, improve cycle time, and strengthen compliance outcomes.
• Lead and develop a team of localization and accessibility specialists in close partnership with Communications Platform Operations & Production leadership.

Benefits

• medical benefits
• dental benefits
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees