Associate Director, Investor Relations Operations – Real Estate

Manulife • Boston, MA

1d • Hybrid

About The Position

The Associate Director will be an integral part of the Private Markets Investor Relations Operations team, led by the Managing Director, Head of Investor Relations Operations. In this high-impact role, you will be at the forefront of supporting our Investor Relations team and driving fundraising initiatives across both North American-focused Real Estate Equity and Real Estate Credit strategies. Based in Los Angeles, Boston, New York or Toronto the candidate will thrive in a collaborative environment, gaining visibility to top-tier investment teams in a fast-paced capital raising environment. This is a unique opportunity to play a pivotal role in shaping the success of the Real Estate platform while advancing your career in an innovative and results-driven setting.

Requirements

• The successful candidate will have 7+ years of overall work experience, including relevant experience in a sales support, client-centric role, with direct real estate experience.
• Self-Motivated and Autonomous: Able to take initiative and drive outcomes without constant direction.
• Change Management Mindset: Champions adoption of new processes and tools with empathy and rigor.
• Obsessively Organized: Maintains structure, prioritization, and clarity across complex initiatives.
• Clear, Direct Communication: Communicates effectively with all stakeholders, ensuring transparency and alignment.
• Stakeholder Engagement: Builds trust and fosters collaboration across diverse teams and geographies.
• KPI-Driven and Outcome-Focused: Measures success through tangible results and consistent follow-through.
• Change Management Mindset: Champions adoption of new processes and tools with empathy and rigor.
• Proficient in Microsoft Office

Nice To Haves

• Experience with Seismic, Salesforce, and Qvidian is a plus.

Responsibilities

• Provide senior day-to-day leadership within Investor Relations Operations team, fostering collaboration, reinforcing best practices, and ensuring disciplined execution across concurrent fundraising and client deliverables.
• Apply strong working knowledge of private real estate strategies—including Core, Core-Plus, Value Add, Opportunistic, and Real Estate Credit—to support positioning, investor engagement, RFP and RFI submissions, competitive analysis, performance summaries, and real-time diligence discussions.
• Work with the Private Markets and Real Estate team in a collaborative environment to create a best-in-class Investor Relations platform and program with a client-first philosophy.
• Lead and own the end-to-end development and ongoing maintenance of core marketing and client-facing materials, including pitchbooks, factsheets, case studies, track record narratives, and meeting presentations, with a high bar for accuracy, consistency, and timeliness.
• Coordinate content development and logistics alongside the broader team for the Annual Investor Conference and other investor events, partnering with IR and investment teams to produce polished, decision-useful presentation materials and client-facing experiences.
• Partner with Proposal Services to manage completion of Real Estate RFPs, RFIs, and DDQs, and ensure inputs are well-sourced, compliant, and aligned with consistent messaging.
• Respond to recurring and ad hoc investor requests by leveraging product knowledge and internal information systems; synthesize complex inputs into clear, investor-ready responses.
• Partner with Distribution and Investor Relations to maintain virtual data rooms.
• Lead the logistics in production of investor forums, quarterly calls, and internal/external formal and informal updates.
• Serve as a project manager across Investments, Finance, Legal, Compliance, Product, Risk, Sustainability, and other functional partners to ensure timely delivery, thorough reviews, and quality control of all investor materials and diligence outputs.
• Identify opportunities to improve scalability and execution (e.g., templates, content libraries, intake workflows, review checklists) and implement enhancements to streamline IR operations.
• Strong ability and/or track record in working across cross-functional teams to deliver projects and outcomes on time.
• Work across the broader Private Markets IR platform to recommend and adopt best practices for the real estate platform’s evolution.
• Contribute to quarterly fund/client reporting and support internal reporting requests for senior leadership, providing clear, reliable updates on fundraising activity, capital deployment, performance, deliverables, and investor engagement.

Benefits

• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed