Associate Director , Global Medical Information Operations

Regeneron Pharmaceuticals

4d • Onsite

About The Position

As an Associate Director, Global Medical Information (GMI) you will support GMI and our Operations Director by streamlining processes and enhancing strategic execution. Core responsibilities include supporting the Medical Information Call Center for medical inquiries and reporting requirements related to adverse events and product quality complaints. We will implement established medical affairs strategy, while maintaining adherence and compliance with departmental/company policies, procedures and all applicable regulations and industry standards. A typical day may include: • Ensure the contact center is equipped with the resources, training and guidance support for assigned products. • Partners with the MI Therapeutic Areas ensuring the call center delivers high-quality, scientifically accurate and compliant medical responses. • Coordinates global operational activities and supports implementation of process improvements to optimize efficiency. • Collaborate with GMI and partners to implement new MI platforms and technologies, including AI enabled solutions. • Apply your expertise related to med info systems, compliance/quality audits, and identifies operational efficiency related to department best practices. • Maintain well-documented, inspection-ready operational records to support internal audits and global health authority inspections. • Lead the development of advanced analytics dashboards and reporting templates (e.g., Power BI, Tableau) supporting metrics reporting, product insights, and congress‑related outcomes. • Monitors and analyzes MICC medical inquiry volume, trends, response quality and performance metrics • Provides ad-hoc support to therapeutic areas, including scientific review of materials ensuring balanced, accurate, evidenced-based content. • Supports the fulfillment of unsolicited medical information requests and manages the dissemination of approved medical materials. • Coordinates the communication and execution of regulatory label updates with the call center and therapeutic areas to ensure timely updates of MI documents in Veeva Med Comm.

Requirements

• Master’s in relevant scientific or healthcare fields. A PharmD is preferred.
• A minimum of 3 years of Medical Information Call Center experience with potential to lead and manage the contact center.
• Strong administrative, organizational, and project coordination and project management skills.
• Strong understanding of the global and US regulatory aspects of medical information, adverse events, and product complaints.

Responsibilities

• Ensure the contact center is equipped with the resources, training and guidance support for assigned products.
• Partners with the MI Therapeutic Areas ensuring the call center delivers high-quality, scientifically accurate and compliant medical responses.
• Coordinates global operational activities and supports implementation of process improvements to optimize efficiency.
• Collaborate with GMI and partners to implement new MI platforms and technologies, including AI enabled solutions.
• Apply your expertise related to med info systems, compliance/quality audits, and identifies operational efficiency related to department best practices.
• Maintain well-documented, inspection-ready operational records to support internal audits and global health authority inspections.
• Lead the development of advanced analytics dashboards and reporting templates (e.g., Power BI, Tableau) supporting metrics reporting, product insights, and congress‑related outcomes.
• Monitors and analyzes MICC medical inquiry volume, trends, response quality and performance metrics
• Provides ad-hoc support to therapeutic areas, including scientific review of materials ensuring balanced, accurate, evidenced-based content.
• Supports the fulfillment of unsolicited medical information requests and manages the dissemination of approved medical materials.
• Coordinates the communication and execution of regulatory label updates with the call center and therapeutic areas to ensure timely updates of MI documents in Veeva Med Comm.

Benefits

• comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees