Associate Director, Front of House Operations Cinema
About The Position
Brooklyn Academy of Music (BAM) is a multi-disciplinary arts center located in Brooklyn, New York. For more than 150 years, BAM has been the home for adventurous artists, audiences, and ideas—engaging both global and local communities. With world-renowned programming in theater, dance, music, opera, film, and much more, BAM showcases the work of emerging artists and innovative modern masters. Reporting to the Director of Film Operations, the Associate Director, Front of House Operations is responsible for the day-to-day management, performance, and accountability of the cinema front-of-house team. This role ensures consistent staffing, high-quality patron experience, and smooth execution of cinema operations and events. This is a hands-on staff leadership role, with primary responsibility for staff management and events execution.
Requirements
- Minimum 3 years of experience directly supervising a team with demonstrated accountability and performance management experience
- Strong customer service leadership and operational judgement
- Excellent communication and organizational skills
- Proficiency with Google Workspace, Microsoft Office
- Ability to track and accomplish multiple projects simultaneously and in a timely manner
- Highly self-motivated
- Exceptional attention to detail
- Ability to work in a fast-paced environment
Nice To Haves
- Experience with Tessitura (preferred)
Responsibilities
- Personnel Management and Accountability:
- Directly manage Assistant Cinema Managers and Floor Staff with clear expectations, documented standards, and accountability.
- Build and maintain weekly schedules, ensuring appropriate coverage
- Offer consistent and frequent feedback and encourage a culture of mutual staff respect, support, and accountability
- Lead on hiring, onboarding, and training staff with a focus on fostering a culture of professionalism, reliability, and excellent customer service
- Provide conflict resolution interventions for staff, address issues promptly, clearly, and consistently.
- Daily Operations:
- Open and/or close the cinemas, and provide shift support as needed
- Ensure consistent execution of customer service standards, helping to build out a culture of radical hospitality
- Serve as an escalation point for patron issues or operational disruptions
- Review and approve payroll and time-off requests
- Work closely with the Director of Cinema Operations and the Senior Cinema Manager to refine, monitor, and improve concessions and box office operations, including workflows, staffing coordination, reporting, inventory management, and day-to-day operational efficiency with a goal of increasing profit margins.
- Events and Programming Support:
- Oversee the front-of-house execution for events in the cinemas, including talkbacks, rentals, and activations, serving as liason with external and internal partners, and ensuring successful staffing for events.
- Coordinate with the Film, Rentals, General Management, and Production teams in the planning of events utilizing the cinemas. Communicate clear expectations to staff including staff schedules, performance goals, and individual responsibilities
Benefits
- BAM provides a comprehensive benefits package including medical, dental, and vision insurance, retirement plan opportunities including both 401(k) and pension plans, as well as BAM-related benefits including access to BAM's fantastic programming.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
