Front of House Associate

RELIVE Health Viera•Melbourne, FL

5h•$18 - $20

About The Position

The Front of House Associate represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. Has the ability to communicate effectively with patients and has extensive knowledge of the products and services that are available. Will onboard and check out all patients properly based on service received. Must be skilled in establishing effective working relationships with other staff as well as external vendors and suppliers.

Requirements

Educated to GED level
Previous experience working in Customer Serving environments
Experience in a medical setting is preferable.

Responsibilities

Welcomes patients and visitors by greeting them with enthusiasm either in person or on the telephone; Must be able to answer or refer patient inquiries.
Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
Quick learner & Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
Communicating with team!!!
Comforts patients by anticipating patients' anxieties; answering patients' questions
Ensures availability of treatment information by reviewing, filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third-party invoicing and fulfillment.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with Office Manager re: scheduling equipment service and repairs.
Protects patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Accurately use online booking systems.
Assist with patients calling with questions and following up - gains knowledge of products & services.