Front of House Director
About The Position
We are seeking a Part-Time Front of House Director/ Operations & People Manager to oversee the day-to-day flow of our salon/studio and support both our team and clients with consistency, care, and follow-through. This role is ideal for someone who enjoys creating order, supporting people, and making sure things run smoothly behind the scenes. You’ll act as the primary point person for operations — helping the business function well so leadership can focus on vision, culture, and specialized teaching. This is a hands-on, relational role that requires presence, emotional steadiness, and strong organizational skills.
Requirements
- Highly organized and dependable
- Calm, grounded, and emotionally steady
- Strong communicator with good follow-through
- Comfortable with systems, logistics, and details
- Enjoys supporting people and creating flow
Nice To Haves
- Experience in salon, studio, hospitality, or service environments preferred
Responsibilities
- Oversee daily operations and workflows
- Manage schedules, calendars, and time-off requests
- Coordinate Zoom meetings and internal logistics
- Support operational systems and software
- Maintain organization of the physical space
- Coordinate maintenance and vendor support
- Provide FOH support and real-time problem solving
- Coordinate desk coverage
- Support and help train FOH staff
- Serve as first point of contact for operational questions
- Support recruiting and interview scheduling
- Assist with onboarding coordination
- Manage roster updates
- Coordinate payroll and insurance logistics (final approval remains with Owner)
- Handle standard customer service issues
- Monitor and draft responses to online reviews
- Support reputation management across Google/Yelp
- Escalate sensitive issues appropriately
- Set up and manage events on Eventbrite
- Support event logistics and coordination
- Maintain basic website and app updates
- Support marketing timelines and execution
- Track inventory and place orders
- Coordinate monthly counts
- Support reports, deposits, and cash-up tracking
- Flag issues or discrepancies for the Owner
Benefits
- Supportive, values-driven work environment
- Clear scope and expectations
- Meaningful, impactful work
- Competitive hourly pay (based on experience)
- Opportunity to grow with the role
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
