Associate Director, DreamLab Operations (On-site with regular evening and weekend hours)

Girl Scouts of Northern New Jersey • Paramus, NJ

just now • Onsite

About The Position

The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project. We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members. GSNNJ is excited for the upcoming opening of its’ very own DreamLab. The DreamLab is designed to become a bold, imaginative hub for sisterhood — a space where ideas ignite, friendships flourish, and limitless possibilities come to life. This dynamic new experience center will offer Girl Scouts a whole new and meaningful way to explore our four pillars — STEM, Life Skills, Entrepreneurship, and Outdoors.
The Associate Director of DreamLab Operations plays a critical leadership role in bringing the DreamLab vision to life by ensuring exceptional customer experiences, seamless facility operations, and high-quality program execution. Reporting to the Head of DreamLab Operations, this role serves as a hands-on operational leader responsible for the day-to-day readiness, functionality, and guest experience at DreamLab.
As a key partner in launching this new line of business, the Associate Director will help translate strategy into action—overseeing front-line operations, ensuring operational excellence, and creating a welcoming, safe, and inspiring environment for girls, families, volunteers, partners, and the broader community. This role requires regular presence in evenings and weekends, to support DreamLab’s activation as a year-round destination.

Requirements

• Bachelor’s degree required, or equivalent combination of education and relevant experience.
• 6–8 years of customer-facing operational experience (e.g., hospitality, retail, events, facilities, experiential spaces, or program operations).
• 4–6 years of supervisory or team leadership experience.
• Experience supporting program delivery, events, or multi-use spaces preferred.
• Prior experience working with youth-serving organizations, nonprofits, or community centers strongly preferred.
• Strong customer experience mindset with a passion for creating welcoming, inclusive environments.
• Solid operational and facilities management skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Collaborative, with strong communication and interpersonal skills.
• Problem-solver who can think critically and act decisively.
• Demonstrated commitment to pluralism, equity, and working with diverse populations.
• Ability to handle sensitive and confidential information appropriately.
• Proficiency with or willingness to learn Counter Point POS, Microsoft Teams, Microsoft 365, Outlook, and Salesforce.
• Must be at least 21 years of age.
• Membership in GSUSA is required upon employment and annually thereafter (cost covered by the Council).
• Must have a valid unexpired license to operate a standard motor vehicle.
• Ability to work evenings, weekends, and extended hours on a regular basis.
• Occasionally transport up to 30 pounds with or without assistance.

Nice To Haves

• Experience supporting program delivery, events, or multi-use spaces preferred.
• Prior experience working with youth-serving organizations, nonprofits, or community centers strongly preferred.
• Bilingual preferred.

Responsibilities

• Customer Experience Leadership
• Facilities & Operations Management
• Program Planning and Execution
• Staff Leadership & Supervision
• Administration, Data & Collaboration

Benefits

• We are proud to offer a comprehensive benefits package to support the health and overall well-being of our employees.
• Benefits for our full-time employees include medical, dental, and vision insurance; a 401 k retirement plan with an employer match; paid time off for vacation, sick days, and holidays with offices closed for winter holiday break; parental leave benefits, life, disability, accidental and critical illness insurance; legal and pet insurance; employee assistance program, professional development opportunities; flexibility and a supportive and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level