Associate Director, Digital Solutions

International Motors, LLC•Lisle, IL

About The Position

As the Associate Director of Digital Solutions, you will serve as a strategic orchestrator at the intersection of technology, commercial strategy, and operational excellence. You will lead the digital transformation of three critical business pillars: Warranty Digital Strategy, AI-Driven Parts Pricing, and Dealer Management System (DMS) Integration Strategy. This is not a traditional IT role; it is a high-impact leadership position requiring a "Strategic Integrator" who can navigate complex R&D environments while aligning with Commercial Go-To-Market (GTM) goals. You will lead a multidisciplinary team of developers and data scientists to build predictive models and seamless digital experiences that reduce costs, optimize revenue, and strengthen our dealer ecosystem within the commercial trucking industry. This role offers the unique opportunity to manage high-level business risk in an environment where uncertainty is viewed as an opportunity. You will have the autonomy to build a "win-win" ecosystem for one of the most critical players in the commercial transport industry, leveraging the latest in AI and digital platform technology.

Requirements

Bachelor's degree and at least 9 years of technical project/program management experience
At least 5 years of management experience
OR Master's degree and at least 7 years of technical project/program management experience
At least 5 years of management experience
OR At least 12 years of technical project/program management experience
At least 5 years of management experience
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

Mandatory experience in the Commercial Trucking or heavy equipment industry.
Minimum of 8–10 years of experience in digital product management, IT leadership, or strategic operations, with a proven track record of managing high-level stakeholders.
Deep understanding of enterprise platforms (e.g., Pega, Syncron).
Familiarity with AI/ML model development and the ability to lead data science initiatives.
Experience with Dealer Management Systems (DMS) such as Procede, Karmak, or similar.
Proven ability to bridge the gap between R&D/Engineering and Commercial/Sales teams.
Ability to use data-driven insights to manage risk and drive significant operational cost savings through optimized warranty claims management and supplier recovery.

Responsibilities

Define and execute a comprehensive digital strategy for warranty claims management and supplier recovery.
Design a seamless, digital-first experience for customers to understand, manage, and claim warranties, ensuring an intuitive end-to-end process.
Drive the digital strategy for supplier recovery to ensure accountability and cost recoupment.
Partner with Engineering and R&D to leverage data, AI, and ML to identify high-warranty root causes and implement technical fixes to reduce overall warranty expense.
Act as the primary liaison between the Commercial teams, the R&D teams, solving quality issues, and the IT teams, building the delivery platforms.
Lead the implementation of advanced AI/ML suites (including Syncron) to benchmark parts pricing against competitors and identify optimal market "sweet spots."
Ensure that AI-driven pricing logic is not siloed, but fully integrated into the broader dealer and customer digital ecosystems.
Work directly with Retail and Wholesale Parts Business teams to gain approval for pricing strategies and ensure alignment with GTM objectives.
Define the long-term Go-To-Market strategy and partnership models with Dealer Management System (DMS) providers.
Analyze functional overlaps between internal service ecosystems and external DMS platforms to develop "win-win" integration proposals.
Oversee the deployment of integrations that simplify dealer workflows and enhance data transparency.
Lead and mentor a diverse team, including software developers and data scientists, fostering a culture of risk-informed innovation.
Provide strategic direction for enterprise platforms such as Pega and Syncron.
Present complex digital roadmaps to executive leadership and commercial stakeholders, translating technical milestones into business value.