Associate Director, Client Services
About The Position
Gupta Media was founded 20 years ago on the idea that advertising could create huge leverage in our clients' businesses. Our early work was focused on the entertainment industry, specifically live events (Boston Calling, among others) and recorded music (Sony Music, Universal Music & Disney are all clients). We have dramatically grown our work with big brands (Amazon, Fender) and sports brands (Cleveland Cavaliers, Washington Commanders, Florida Panthers). We have a global client base with a growing local roster across B2B and B2C brands for campaign, content, and branding assignments. Gupta Media is seeking an Associate Director, Client Services to lead key D2C and subscription-growth clients across brand, go-to-market, and integrated marketing strategy. You’ll serve as a trusted advisor, shaping brand direction, guiding cross-channel campaigns, and driving measurable performance while ensuring account stability, quality of work, and smart growth.
Requirements
- 7+ years of experience, including in an agency or in-house agency environment, leading integrated brand, digital, and go-to-market strategies, preferably for D2C or subscription brands
- Strong strategic thinker able to turn business goals and insights into clear marketing, creative, and audience direction
- Strong understanding of performance marketing and customer journey strategy
- Deep Account Management expertise with proven success owning client relationships, running complex workstreams, and maintaining account health and growth
- Exceptional client relationship leader with executive presence and proven success guiding senior stakeholders
- Excellent communicator with strong organizational skills and a growth-oriented, proactive approach
Responsibilities
- Translate business goals into integrated campaigns spanning media, creative, content, and customer journey strategy
- Build strong client relationships and act as a strategic partner who anticipates needs and brings clear direction
- Manage cross-functional teams to deliver cohesive, high-performing work across media, creative, and strategy
- Develop clear briefs, POVs, insights, and recommendations that move brands forward
- Lead workshops, presentations, and strategic discussions with senior stakeholders
- Identify growth opportunities and support new business efforts through thoughtful guidance and strong storytelling
- Ensure account health through clear communication, organization, resource alignment, and fiscal management
Benefits
- health, dental, vision, and pet insurance
- Flexible and Dependent Care Savings Accounts
- a 401(k) with up to 5% Safe Harbor contributions
- paid time off
- paid family leave
- commuting and wellness stipends
- opportunities for professional development and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
