Associate Director, Client Services (L&D), Contract
About The Position
Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. They provide clients with near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, Flywheel offers a career with real impact, endless growth opportunities and the support needed to excel. As an Associate Director on the L&D Team, you will own one or more complex client portfolios. This role involves leading governance, training and enablement, communications, and the Champions Program for your accounts, partnering with Client Solutions and Technical Product Management from discovery through go-live and support. This is a 3-6 month contract opportunity, with the potential for extension.
Requirements
- 8–12 years in client services/enablement, marketing operations, or martech; cross-functional leadership experience.
- Strong facilitation, communication, and stakeholder management skills.
- Deep understanding of media workflows and adoption levers; comfortable with AI-enabled knowledge tools.
- Demonstrated experience building scalable training and knowledge programs.
Responsibilities
- Drive governance and standardization across assigned accounts; establish best practices and RACI.
- Run the account-level Champions Program; facilitate forums to validate requirements, test solutions, and drive continuous improvement.
- Maintain the Value Scorecard; baseline, target, and report value realization.
- Lead onboarding, office hours, and role-based training; build documentation and eLearning with assessments; manage LMS reporting.
- Coordinate platform upgrades, migrations, and releases; manage communications and change impacts.
- Support UAT prep and sessions; ensure smooth handoffs from Client Solutions to Client Services and into Client Support.
- Analyze support tickets to identify knowledge gaps; iterate training and content accordingly.
Benefits
- Competitive rewards package
- Unparalleled career growth opportunities
- Supportive, fun and engaging culture
- Office hubs across the globe where team members can go to feel productive, inspired, and connected to others
- Competitive paid time off, including annual leave plus paid public holidays
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- Employee Resource Groups (ERGs) for inclusion and identity
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What This Job Offers
Career Level
Director
Education Level
No Education Listed
