Associate Director, Agios Clinical Educator (East Zone)

Agios Pharmaceuticals Inc • Cambridge, MA

22d • Remote

About The Position

Agios Pharmaceuticals is searching for a dynamic Associate Director, Agios Clinical Educator to join our growing Market Access team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping these patient communities. The Associate Director, Agios Clinical Educator is a unique leadership opportunity, providing day-to-day oversight of 5-6 Clinical Nurse Educators who interact directly with patients and healthcare professionals. This individual will oversee all day-to-day activities. The manager for the CNEs will create a supportive environment focused on meeting key performance indicators. They will also foster a culture that promotes coaching and development of the team, as well as handle recruiting, interviewing and hiring for open territories.

Requirements

• Bachelor’s Degree required.
• Minimum 3 years management experience leading a team of Clinical Nurse Educators, Patient Education Liaison or similar teams with patient facing role.
• Demonstrated ability to lead, motivate, coach and inspire a team.
• Desire to innovate and work in a fast-paced, flexible and energetic environment.
• Strong communication skills and interpersonal skills to guide others internally/externally.
• Ability to communicate and execute on assigned goals.
• Possess strong written and verbal communication skills, exceptional listening, critical thinking skills.
• Ability to navigate difficult conversations and handle sensitive issues with opposing opinions.
• Highly passionate and enthusiastic about Agios core competencies.
• The position may require ability to travel within the United States up to 50% or more.

Nice To Haves

• Pharmaceutical industry experience is not required but preferred.
• Previous leadership experience in patient services preferred.
• Experience in hematology, oncology or rare disease.
• Proficiency in additional languages preferred (Mandarin, Cantonese, Hindi, Arabic, Vietnamese)

Responsibilities

• Manage day-to-day activities of the Clinical Nurse Educators.
• Develop and implement regional engagement strategy for the CNE team to deliver education, offer support, and foster connections within the thalassemia and PK deficiency communities and among healthcare professionals.
• Drive key performance metrics related to team priorities. Develop key performance metrics related to team priorities.
• Enhance team performance by concentrating on actions and outcomes and drive continuous improvement.
• Participate in cross-functional planning meetings, providing valuable patient insights to enhance strategies.
• Collaborate with cross-functional leadership teams to support the oneAgios patient-centric business model.
• Recruit, hire, train, supervise, and develop CNEs in the region for future roles.
• Conduct field observations monthly, develop coaching reports, and facilitate career development.
• Conduct performance reviews, assign merit increases, and implement performance improvement plans for CNEs.
• Foster a patient-centric culture of high performance, accountability, collaboration, compliance, and fun.
• Oversee documentation in appropriate CRM tools.
• Manage regional operational budgets, provide expense report guidance, and ensure expense policies are being followed.

Benefits

• Deliberate Development. Your professional growth as one of our top priorities.
• Flexibility.We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best.
• Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website.
• Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.
• Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.
• Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce.
• Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.

What This Job Offers

• Job Type: Full-time
• Career Level: Director