Clinical Educator

Inizio Engage•Los Angeles, CA

10h

About The Position

Ashfield Engage has a long-standing partnership with a leading Biotechnology company supporting pediatric patients and their caregivers, across Commercial, Patient Solutions and Medical Affairs businesses. We are seeking a Clinical Educator to deliver educational support to identified pediatric patients, caregivers, Healthcare Professionals and to other office staff within primary care and specialist facilities in the field of a designated disease state to meet all relevant standards as set by the company. This is your opportunity to join Inizio Engage and represent a top biotechnology company! What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions Generous performance-driven Incentive Compensation package Competitive environment with company wide recognition, contests and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 What will you be doing? Provide disease state education, therapy, and / or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique. To only use approved materials provided by Ashfield or by the client, without changing, copying, or distributing the materials. To present in office/home, virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures (Project Specific) To maintain excellent quality and superior customer service while adhering to approved program talking points or scripts. To leverage Client and Ashfield approved live video conferencing software and utilize client specific websites as applicable. To attend and complete all training courses and related competency assessments that Ashfield requires, to an appropriate standard and within a specified timeframe. Develop and strengthen relationships with key customers. To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Ashfield. To constantly consider new and innovative approaches that potentially develop new partnership opportunities. Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails, and time reporting. Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team Maintain all client and Ashfield equipment and materials in accordance with company instructions. Comply with all Ashfield Policies and Procedures; program specific SOPs, Policies, Manual, Work Instructions, and/or leadership direction along with all Client Policies and Procedures as required. Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease as approved by the client. Maintain professional registration and/or licensing as required by applicable state laws. Position requires RN license. Be available and contactable during working hours to answer queries. To provide disease state related educational support to identified Healthcare Professionals and to office staff as directed and approved by the Client and Ashfield. To present in-person educational programs to patients, caregivers or other identified customers in accordance with client and Ashfield procedures (Program Specific). To present client approved educational programs to Healthcare Professionals in accordance with the program scope. To possess a full valid US driver’s license at all times and to notify the company immediately of any offences or accumulation of penalty point.

Requirements

Qualified HCP with current state license.
At minimum an associate degree/Bachelors/BSN or work-related experience as approved by the client.
Demonstrate effective and professional communication.
Ability to present to various groups of people including physicians and other members of the office staff.
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks.
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Evidence of continual professional development and a desire to update professional knowledge base regularly.
Willingness to travel for field role.
To possess a full valid US driver’s license at all times and to notify the company immediately of any offences or accumulation of penalty point.

Nice To Haves

Preferred minimum of 3 years’ experience working in endocrinology, pediatrics, or related field.
Competency with Call Center Telephone Technology is preferred but not essential.

Responsibilities

Provide disease state education, therapy, and / or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique.
To only use approved materials provided by Ashfield or by the client, without changing, copying, or distributing the materials.
To present in office/home, virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures (Project Specific)
To maintain excellent quality and superior customer service while adhering to approved program talking points or scripts.
To leverage Client and Ashfield approved live video conferencing software and utilize client specific websites as applicable.
To attend and complete all training courses and related competency assessments that Ashfield requires, to an appropriate standard and within a specified timeframe.
Develop and strengthen relationships with key customers.
To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Ashfield.
To constantly consider new and innovative approaches that potentially develop new partnership opportunities.
Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails, and time reporting.
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
Maintain all client and Ashfield equipment and materials in accordance with company instructions.
Comply with all Ashfield Policies and Procedures; program specific SOPs, Policies, Manual, Work Instructions, and/or leadership direction along with all Client Policies and Procedures as required.
Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease as approved by the client.
Maintain professional registration and/or licensing as required by applicable state laws. Position requires RN license.
Be available and contactable during working hours to answer queries.
To provide disease state related educational support to identified Healthcare Professionals and to office staff as directed and approved by the Client and Ashfield.
To present in-person educational programs to patients, caregivers or other identified customers in accordance with client and Ashfield procedures (Program Specific).
To present client approved educational programs to Healthcare Professionals in accordance with the program scope.
To possess a full valid US driver’s license at all times and to notify the company immediately of any offences or accumulation of penalty point.

Benefits

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
Generous performance-driven Incentive Compensation package
Competitive environment with company wide recognition, contests and coveted awards
Exceptional company culture
Recognized as a Top Workplace USA 2021

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