Associate-Digital Product Ops

American Express•Phoenix, AZ

30d•$78,000 - $124,750

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Do you have a passion for leading and delivering projects in a fast-paced environment? Are you dedicated to the Customer experience, and want to make sure they get exactly what they want? If yes, come join our team of professional defect finders who are true advocates of the User Experience. The Product Quality Operations & Testing Team, EAPP is on the cutting edge of GNA , GO2 platform facing projects from the newest product launch to changes in our existing portals. We are looking for Detail oriented, Customer focused, Out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our customers.

Requirements

Good understanding of end-to-end processes in Global Services operations areas as well as the customer journey, especially Global New Accounts.
Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met.
Proven self-starter with strong problem solving and decision-making skills.
Ability to assess risks, impacts or implications to operations areas or the customer.
Strong written and verbal communication skills.
Applied knowledge of Microsoft Office suite of products.
Ability to flex work schedule to meet project demands including extended workday and/or possible weekends.
Ability to automate repetitive manual testing tasks & validations leveraging in-trend automation tools.
A passion for our customers.

Nice To Haves

BS degree in Computer Science, Computer Engineering, other technical discipline.
Familiarity with Amex project methodology (SDLC, Waterfall, Agile) and related testing methodologies preferred.
Prior Testing Experience in a project environment is a plus.

Responsibilities

Planning User Acceptance Testing (UAT) activities that impact front-end, user-focused applications. This includes assessing the testing needs, determining the proper test configuration and data needs, writing and executing test conditions and test scripts, recommending opportunities to automate repetitive tasks, and ensuring the completion of required test documents.
Tracking and monitoring defects that arise during UAT and seeing them through to resolution.
Preparing all testing-related documentation.
Monitoring project progress by tracking activity, resolving problems, publishing status reports, recommending actions and escalating appropriately.
Forging strong relationships with various internal business partners, technical partners and vendors.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities