Associate -Digital Product Mgmt

American Express•New York, NY

2d•$78,000 - $124,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Acquisition Platform team is building an acquisition platform to allow consumers to apply for financial products on a global scale. Comprised of reusable capabilities, services, APIs, and client integration SDKs, the platform enables teams across the enterprise to create high-performing acquisition experiences more efficiently. We are focused on building functionality that proposes the right offers and reduces application friction. As a Senior Product Analyst, you will analyze business needs, define metrics, assess requirements critically and create the product specification. You will work daily within scrum teams to deliver features. You will work across our portfolio of customer acquisition teams in a scaled agile environment to achieve our common business objectives. You will be a key point of contact for major external partners using our APIs, and the variety of marketing teams that support them. We are looking for someone who is technically inquisitive, enjoys creative problem solving and evangelizing our products inside and outside our organization.

Requirements

1+ years experience as a technical product manager/owner or business analyst
1+ years working with microservices, APIs and SDKs, SOAP, REST and GraphQL, software architecture, systems integration, and fundamentals of web development
Technical accumen to clearly describe tradeoffs with users and engineers and weigh solutions

Nice To Haves

Comfort defining features against a backdrop of complex enterprise system architectures and solving problems regardless of how unclear the inputs appear
Curiosity and an eye for opportunities others may miss
Experience with Agile software development and writing user stories
Excellent communication, diplomacy, and collaboration skills to build trust and confidence with stakeholders
Proven ability to drive results without direct authority

Responsibilities

Develop excellent working relationships with a diverse set of stakeholders from our marketing, business, technology and analytics teams, enabling them to understand how they can use your products to build smarter experiences.
Manage stakeholders with compassion, confidence and exceptional clarity with regards to the product strategy and overall mission for your customer.
Prioritize work balancing the team's needs, stakeholders' needs and the company’s needs all at the
Distill complex business and technical requirements to clear product specifications.
Write user stories, acceptance criteria and business flows, communicate priorities to Engineering, and participate fully in all team-level and program-level ceremonies to promote agility in your product team.
Articulate platform capabilities clearly and accurately to external partners, helping them to design world class solutions using our APIs.
Own the product documentation and collateral we develop to describe and promote the platform’s capabilities
Be the voice of the customer in product development discussions.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities