Associate - Digital Product Mgmt

American Express•Phoenix, AZ

1d•Hybrid

About The Position

The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within GMNS Product and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products. This role will focus on modern payment form factors including Digital Wallets, Contactless (NFC), QR, Transit, SoftPOS (Tap-on-Phone). The successful candidate will serve as a central business contact to provide product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation across the GMNS product portfolio. This individual will develop deep subject matter expertise in assigned form factors and exhibit strong knowledge of product policies, operational frameworks, and transaction lifecycles.

Requirements

Strong understanding of the payments and card industry
Expertise in articulating product functionality and demonstrating technical acumen.
Knowledge or experience in one or more of the following areas\: Digital Wallets, Contactless/NFC payments, QR-based payments, Transit solutions, SoftPOS/Tap-on-Phone.
Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus.
Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs.
Ability to learn new tools and processes and deliver consultancy to internal as well as external partners.
Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions.
Ability to effectively prioritize and manage the completion of tasks.
Self-motivated and proactive, with a high degree of autonomy and accountability.
Passion for emerging payment technologies, innovation, and enhancing customer and partner experiences.

Nice To Haves

experience working with global, cross-functional teams is a plus.

Responsibilities

Develop a deep understanding of the entire product suite with focus on assigned form factors (Digital Wallets, Contactless, QR, Transit, SoftPOS etc) and define operational requirements to support scalable deployment across GMNS.
Serve as a technical and business subject matter expert (SME) for assigned products, providing structured guidance and consultancy to internal stakeholders and external partners.
Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches.
Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products.
Develop and maintain documentation, including FAQs, to support internal and external stakeholders.
Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions.
Create product toolkits and resources to enhance agility and accelerate time-to-market.
Analyse operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .