Associate-Digital Product Management

American Express•Phoenix, AZ

18h•$78,000 - $124,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Introduction: At American Express, our culture is built on more than 175 years of innovation, shared values, and strong Leadership Behaviors. We are committed to backing our customers, communities, and colleagues — and to delivering differentiated products and world-class experiences with a disciplined risk mindset. This commitment enables us to uphold our brand promise of trust, security, and service in everything we do. When you join Team Amex, you’ll be supported in your professional and personal growth through meaningful work, continuous learning, and leadership development opportunities. Here, your voice matters, your ideas drive impact, and your contributions help shape the future of American Express. The Global Merchant & Network Services (GMNS) Product team leads the strategy, development, and operation of payment services across the American Express Global Network. The team is responsible for safely and securely processing approximately $1.7T in annual global transaction volume, while delivering innovative capabilities to issuers, acquirers, and merchants worldwide. Our remit spans network operations, enhancement of existing capabilities, new product innovation, and end-to-end partner lifecycle management. Through proprietary and third-party solutions, we enable secure, seamless transactions that create value for Card Members and partners around the world. Secure Remote Commerce (SRC) / Click to Pay is a key strategic product within the GMNS Product suite. As an EMVCo industry-standard digital checkout solution, SRC delivers a consistent, secure, and frictionless checkout experience across browsers, devices, and payment networks. How will you make an impact in this role Secure Remote Commerce/Click to Pay is an EMVCo industry standard digital checkout solution (think online purchases) which provides a seamless consistent digital checkout experience across browsers, devices, and payment networks. We are looking for a motivated, hardworking, and passionate individual to drive adoption at global issuers and merchants through partnerships with internal and external stakeholders. You will also partner with the technology team to deliver product priorities.

Requirements

Communication\: Able to provide concise, simple articulation of problem statements and solutions
Adaptability and Drive\: Fast learner, with ability to use own initiative and a ‘can do’ attitude towards problem solving and decision making
Collaboration\: Ability to liaise and collaborate with stakeholders, understand needs, and influence them towards the right solution
Product Management Methodologies\: Experience of working within an Agile product delivery framework including product road mapping
Analytical\: Market/Industry Analysis, interpreting data into meaningful insights
Product management experience

Nice To Haves

Experience in the payments industry

Responsibilities

Identify, track, and monitor key performance indicators and achievements for the product
Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience
Assist in developing the business case for new product features
Assist with research of regulatory and industry developments and provide preliminary input on analysis of potential implications and opportunities
Create and maintain product documentation and guides
Collaborate with cross-functional teams including Product, Technology, Compliance and other stakeholders to gather and document product requirements and to ensure timely delivery of product features

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities