Associate, Digital Product Management

American Express•Sunrise, FL

21h•$78,000 - $124,750•Hybrid

About The Position

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. TLS is a critical component of the value proposition of the American Express premium card products, focused on delivering Travel and Lifestyle benefits which allow American Express to create differentiation and loyalty with premium CMs. Role Overview This role sits within the TLS Global Customer Experience (GCX) Strategic Initiatives team and supports end-to-end portfolio planning, execution, and tracking. The Analyst plays a key role in enabling effective Product Portfolio Management through coordination, reporting, and data-driven insights across cross-functional teams.

Requirements

Proficiency in Airtable (or similar data/portfolio management tools)
Experience in portfolio, product, or program management within a cross-functional environment
Strong technical acumen, with the ability and curiosity to understand systems, platforms, and capabilities
Strong problem-solving and analytical skills, with a focus on delivering actionable insights

Responsibilities

Support the Enterprise Lean Portfolio Management (LPM) process, including capability definition and annual planning activities
Track and report on BID/Epic and Capability progress in partnership with Product, PD&I, and TPM teams (across internal and external demand)
Develop and maintain GCX Product Portfolio roadmaps, ensuring alignment to strategic priorities and delivery timelines
Design and deliver ad hoc reporting to enhance portfolio visibility and decision-making (e.g., product team views, budget burn tracking)
Contribute to the development of SLT Portfolio Update materials, ensuring clear and accurate executive reporting
Maintain data integrity and accuracy within Rally, with oversight at Epic and Capability levels
Support and coordinate GCX Learning Strategy initiatives, including Agile, Mural, and Rally training programs
Coordinate PI Planning and Post-PI Planning activities across Product and PD&I teams

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities