Associate-Digital Product Management

American Express•Phoenix, AZ

4d•$78,000 - $124,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact on this role? It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The GMNS Product Capability Delivery team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards. We are looking for a talented Associate with Product Owner aspirations to join the GMNS Product Capability Delivery team in delivering efficient, effective, predictable, and compliant Acquirer capabilities for our global merchants. The success of the role will depend on your ability to maintain, improve, and expand capabilities provided to our Merchants and Partners around the world. The successful candidate should be strategic and a detail-oriented self-starter who is comfortable working in a dynamic and fast-paced role within the organization. You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business solutions and an eye on industry trends. Working with our partners, you will develop and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment. Does this sound like you? This Product Owner will:

Requirements

Knowledge and experience of Agile and Product development practices and processes is preferred, including the ability to write compelling user stories and lead certain Agile ceremonies
Strong communicator with a demonstrated ability to connect at all levels, who can also lead and influence business and technology partners effectively, is desired
Ability to drive project deliverables to achieve business results
Demonstrated ability to work autonomously and in a team environment
Curious and strives to know how things work and ability to use that knowledge to find enhancement opportunities
Ability to solve problems in a structured manner
Recognize issues quickly and determine how to go about getting resolution
Ability to drive standardization in processes
Ability to manage Business and end user expectations in a challenging and ever-changing environment
Bachelor’s/Master’s degree in Information Technology, Computer Science, Engineering, Business Administration or relevant quantitative field or relevant work experience preferred.

Nice To Haves

1+ years’ experience working with a scrum team a plus
Knowledge of merchant transaction processing capabilities a plus
Experience in data flow mapping and documenting system to system operations understanding the interworking of a system/solution and how it uses the data upstream/downstream a plus.

Responsibilities

Build, update, and improve policies and procedures of the Merchant Operational Data and Unified Services (MODUS) application.
Craft and maintain a product backlog for MODUS and ensure user stories are aligned to underlying outcomes.
Develop the business case for new features.
Research regulatory development and provide preliminary input on analysis of potential implications to existing products.
Prepare the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.
Act as a point of contact for internal inquiries.
Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
Identify technical gaps and collaborates with broader team to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.
Facilitate the reports and presentations for product governance meetings and Senior leadership meetings
Maintain open communication channels with ACD Leadership, stakeholders, business partners, and technology partners
Support governance processes for GMNS Product Capability Delivery
Become a subject matter expert of the products in scope

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities