Associate Deposit Operations Specialist, Front Desk
About The Position
About Us Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream. How This Role Impacts Live Oak and its People We are on a mission to be America’s small business bank. Our deposits help fund loans for small businesses across the country. As an Associate Deposit Operations Specialist, Front Desk, you help fuel the growth of small businesses. The Associate Deposit Operations Specialist, Front Desk is the face of the bank who is responsible for providing excellent service to those who seek assistance by phone, email, or in person at our corporate headquarters. While maintaining organization of the bank’s lobby and handling customer interactions you will also play a critical role with executing essential deposit functions including deposits, withdrawals, cashier’s checks and payments. The Associate Deposit Operations Specialist, Front Desk is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario. What You’ll Do at Live Oak Perform essential front desk duties, including greeting walk‑in clients, answering phone calls, and maintaining a professional, organized lobby environment
Requirements
- Customer service experience
- Banking and teller experience
Nice To Haves
- Bachelor's Degree or work experience equivalent
Responsibilities
- Perform essential front desk duties, including greeting walk‑in clients, answering phone calls, and maintaining a professional, organized lobby environment
- Process client transactions accurately and efficiently, including deposits, payments, and withdrawals
- Process ACH transactions, ACH returns and ACH files using various banking platforms within the governance of NACHA rules and guidelines
- Assist clients and Live Oak Bank employees with cashier’s check requests
- Review and process incoming branch and mobile check deposit activity and apply knowledge of risk, regulatory compliance and deposit policies to determine acceptance or rejection
- Assist with Deposit Operational tasks that may arise as needed
- Generate and mail CD maturity notices in a timely manner
- Submit department invoices for approval and monitor for timely payment
- Handle incoming and outgoing mail and shipments
- Apply knowledge of deposit products, services, rules, and regulations to support clients and internal partners
- Pay close attention to detail to minimize errors and ensure accuracy in all tasks
- Take proactive steps to reduce adverse impacts, mitigate risk, and escalate issues when appropriate
- Organize, plan, and prioritize work effectively and independently while managing frequent interruptions
- Communicate clearly and effectively with clients and colleagues, adapting communication style as needed for the audience
- Ask for assistance when necessary and collaborate with team members to resolve issues efficiently
- Demonstrate willingness to learn, accept feedback, and continuously improve while adapting to change
- Maintain a positive, professional demeanor in all client and employee interactions
- Maintain a strong working knowledge of bank policies, procedures, and regulatory requirements
- Maintain a high standard of regulatory awareness, including BSA, AML, CIP, and OFAC
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
