Associate, Customer Success

Exol

3d•$87,000 - $119,900•Remote

About The Position

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. Symbotic is seeking a Customer Success Associate to serve as a key partner between our customers and internal teams, ensuring our automation systems deliver measurable value and performance. In this role, you will work closely with customers, engineering, operations, and product teams to understand system performance, identify opportunities for improvement, and help customers maximize the impact of Symbotic’s technology. The ideal candidate is curious, analytical, and customer-focused, with the ability to translate complex operational data into actionable insights. By strengthening relationships with our customers and driving continuous improvement initiatives, you will directly contribute to system performance, customer satisfaction, and the long-term success of Symbotic’s automation solutions. Symbotic is redefining warehouse automation for the world’s largest retailers and distributors by delivering intelligent, end-to-end systems that blend advanced robotics, AI-driven software, and high-density storage. Our solutions operate at scale, enabling customers to move product faster, more accurately, and more efficiently across their supply chains. This role is part of Symbotic’s Customer Operations Success organization, which ensures our systems deliver real, sustained performance in live customer environments. Working at the intersection of customer operations, engineering, and product, the team drives execution of high-impact initiatives, translates operational insight into action, and ensures our automation continues to perform at the highest level long after go-live.

Requirements

Bachelor’s degree in Business Administration, Industrial Engineering, or related field, or equivalent experience.
Minimum of 3 years of experience in customer success, account management, consulting, or another customer-facing role.
Experience working with cross-functional teams to solve complex technical or operational challenges.
Strong analytical skills with experience using data to drive decisions and performance improvements.
Excellent communication and consulting skills with the ability to build trust with diverse stakeholders.
Ability to thrive in fast-moving environments and adapt to evolving priorities.
Advanced Excel and PowerPoint skills; proficiency with Word and Outlook.
Candidates must have a valid driver’s license and be able to travel to customer locations by car or air.
Employees must be comfortable working at heights up to 45 feet and in confined spaces (~24 inches) when required.
Ability to lift up to 50 pounds and perform physical tasks such as climbing, balancing, kneeling, crouching, and navigating industrial environments.
Must follow all safety protocols including Lockout/Tagout and fall protection requirements.
Approximately 75% of time may be spent onsite, requiring PPE such as hard hat, safety vest, steel-toe boots, safety glasses, hearing protection, and fall protection harness when necessary.
Work environments may include temperature ranges from 32°F to 105°F.

Nice To Haves

Master’s degree preferred.
Exposure to automation, robotics, industrial systems, supply chain, or operations environments preferred.

Responsibilities

Act as a trusted liaison between customers and internal Symbotic teams by leveraging knowledge of our automation systems, products, and services to support customer needs.
Partner with engineering, operations, and technology teams to assess system performance and develop improvement plans that optimize efficiency and reliability.
Facilitate customer meetings, workshops, and reviews—both virtually and onsite—to drive alignment, gather feedback, and move cross-functional initiatives forward.
Monitor and analyze system performance data, developing KPIs and reporting insights that support operational improvements.
Identify opportunities for process optimization and participate in cross-functional initiatives that improve system performance and customer outcomes.
Build strong relationships with customer stakeholders and internal teams to ensure alignment on goals, priorities, and system enhancements.
Develop deep expertise in Symbotic’s automation platform—including system operations, maintenance, software, and controls architecture.
Support customers throughout the lifecycle of their Symbotic system by applying best practices that enhance adoption, performance, and long-term value.
Adapt quickly to evolving customer priorities, operational challenges, and business needs in a fast-paced environment.