Associate Customer Success Manager

Bynder • Boston, MA

2d • $69,000 - $85,000

About The Position

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team. Bynder is seeking an experienced and highly motivated Associate Customer Success Manager with a strong background managing and growing relationships with customers using cloud-based marketing technology platforms. As an Associate Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. This role requires a proactive approach to customer management, business acumen, technical aptitude, commercial skills, a familiarity with the customer’s needs and challenges, and a "deliver plus one" mindset to managing customers.

Requirements

• 1-3 years of experience in customer success, account management, or a sales-related field, managing and growing relationships with customers using cloud-based marketing technology platforms.
• 1+ years experience B2B SaaS, ideally within the DAM or Martech industry, demonstrating technical aptitude and proficiency in the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools).
• Business acumen and commercial skills This includes successfully conducting effective discovery, managing customer objections, quantifying value and outcomes, commercial negotiations, and applying a strategic, creative mindset to develop effective solutions to complex account challenges.
• Proven experience managing a book of business at scale while building and maintaining multi-threaded relationships across customer organizations.
• Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations.
• Experience managing the end-to-end renewal cycle including strategy, proposal creation, and procurement engagement.
• Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand accounts.
• Experience engaging with system integrators and tech partners to streamline execution, extend value, and accelerate driving outcomes.
• Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority.
• Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment.
• Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies.
• Proficiency with AI tools and an understanding of AI's impact on the marketing industry.
• Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously.
• Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus).

Responsibilities

• Serve as the trusted advisor to Bynder customers, providing direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment.
• Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel.
• Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems.
• Execute against the strategic success plan: Reinforce value realization goals and support account and success plan execution through proactive engagement, best practices, and ongoing guidance.
• Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager.
• Collaborate on account strategy for retention and growth as strategic opportunities arise, partnering with Strategic Account Managers, the Partner team, and a network of SI/technology partners.
• Develop strong account knowledge through diligent profiling and discovery, capturing customer strategic priorities, go-to-market, digital, content, and AI initiatives, financial context, and organizational needs with clear, consistent CRM documentation.
• Map and engage key stakeholders across the customer’s organization to align objectives, accelerate adoption, and build strong executive and functional champions.
• Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform.
• Act as a liaison between the customer and the Product team, representing customer feedback to inform the product roadmap.
• Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business.

Benefits

• Competitive compensation
• 401(k) - dollar for dollar match up to 6%
• 100% Company-paid medical, dental, vision, and life coverage for you and your family
• Unlimited vacation policy
• Room to advance in a high-growth tech company
• Commuter benefits
• Referral bonus plans
• A light-hearted and fun work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees