Associate Customer Success Manager

Zeta Global•New York, NY

3d•$65,000 - $75,000•Hybrid

About The Position

The Associate Customer Success Manager (Performance Team) plays a critical supporting role to Business Development Directors and Account Executives on our specialized Performance team, ensuring operational excellence, executional rigor, and high-quality client experience across a portfolio of accounts. This team works primarily with direct response driven performance marketers. This role is ideal for someone who thrives in structured environments, can manage multiple client opportunities simultaneously, and demonstrates strong attention to detail while still showing commercial instincts—including the confidence to stand firm on best practices, identify growth opportunities, and make proactive, data-backed recommendations. The ACSM is deeply embedded in internal workflows and client operations, acting as a reliable extension of the sales team post-sale, while helping drive retention, expansion, and long-term account health. This role reports to the Manager of Customer Success and works closely with Business Development, Account Executives, and internal delivery teams. This is a hybrid role based out of our NYC office.

Requirements

1-2 years of experience media buying, programmatic advertising, display, native or affiliate
Proven ability to manage multiple accounts and priorities simultaneously
Strong executive-level communication skills, both written and verbal
Highly detail-oriented with strong follow-through and deadline management
Self-starter with excellent time management and the ability to reprioritize independently
Experience in managing performance driven campaigns at $10k/day
Performance / affiliate marketing platforms
General understanding of:
Creative testing
Lead gen - CPL / CPA
Third party Ad tags

Nice To Haves

Basic HTML knowledge is a plus

Responsibilities

Serve as the day-to-day operational point of contact for assigned accounts, supporting client needs while aligning closely with the Account Executive.
Maintain a clear understanding of client goals, KPIs, expectations, and timelines across multiple accounts.
Ensure accurate execution of campaign setups, launches, optimizations, and reporting.
Manage multiple client workflows simultaneously with high attention to detail, deadlines, and prioritization.
Coordinate platform demos, kick-off calls, training sessions, and RFP support under the direction of Sales.
Communicate ad specifications, creative requirements, and lead times clearly to advertisers and agencies.
Assist with implementation, troubleshooting, and issue resolution related to campaign setups and performance.
Analyze creative performance and extract trends on top performers.
Monitor account performance and flag risks or opportunities early. Candidate must show desire to lead proactively rather than being reactive.
Identify and execute campaign optimization opportunities, testing strategies, and tactics to improve performance.
Own client reporting and performance reviews, ensuring accuracy, clarity, and actionable insights.
Support and help lead recurring client calls, Quarterly Business Reviews (QBRs), and Annual Reviews.
Support upsells, cross-sell, and renewal initiatives by identifying expansion opportunities and preparing recommendations.
Demonstrate consultative sales skills by confidently reinforcing best practices, setting expectations, and guiding clients toward optimal solutions.
Speak fluently to all aspects of the account to support strategic conversations led by Business Development.
Proactively surface insights that help the sales team grow and protect accounts