Associate Customer Success Manager

Adelaide

10d•$60,000 - $70,000•Remote

About The Position

This position reports to the VP of Customer Success; it is a great role for someone excited about learning how to bridge the gap between our clients on the one hand and the Product, Sales, and Engineering teams on the other, keeping everyone up to speed on new developments, client requests, and technical challenges. You'll be joining a company making a positive impact on the digital media market using evidence-based metrics to increase the transparency of media quality. This is a fully remote position within the United States, with opportunities to connect with colleagues at our New York office. Compensation: This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 15% of total On-Target Earnings (OTE). OTE Range: $60,000-$70,000 Performance-based incentives have the potential to exceed the stated OTE. What you'll learn An important part of our culture is continuing education and the sharing of ideas. We offer: A large network of investors and advisors for you to access that will help your team succeed Mentorship from executives with decades of experience in adtech and media Regular internal knowledge-sharing sessions Education budget to accelerate your team’s development Specifically, in this role, you will learn: How to draw insights from data (including custom investigations tied to client goals) How to manage campaign setup with the integrations team How to provide support for AdOps implementation How Adelaide’s data and measurement work, and how to communicate its value

Requirements

1+ years of experience in an Advertising Technology or Digital Media company
Excellent communication skills, both written and verbal
Data visualization/interpretation experience
Proficiency in Excel and Google office

Responsibilities

Interface with clients to provide support prior to, during, and after campaigns
Ensure clients understand and use the data provided
Explain Adelaide’s value and encourage optimizations based on insights from data
Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals
Serve as product expert and understand Adelaide data and measurement
Manage campaign set up with integrations team based on client needs
Provide support for AdOps implementation