Associate Customer Project Lead

Applied Systems, Inc.

9d•$55,000 - $85,000•Remote

About The Position

We’re searching for an Associate Customer Project Lead to join our Implementation Team in a remote role. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

Requirements

Bachelor’s Degree or equivalent work experience
3+ years of Customer Service experience
Proficient with Microsoft Office

Nice To Haves

PMP Certification
Insurance industry knowledge
Implementation experience
Data conversion experience

Responsibilities

Plan, manage, and adapt implementation projects to meet evolving customer needs
Lead setup, configuration, activation, and intermediate troubleshooting to ensure successful deployments
Own end‑to‑end customer communication as the primary point of contact, managing expectations and sharing progress
Build strong, trust‑based customer relationships by proactively addressing risks and anticipating needs
Translate technical and process details into clear, customer‑friendly guidance
Serve as a product SME, managing complex, multi‑system implementations and coordinating cross‑functional teams for smooth handoffs