Career Opportunities: Associate Corporate Account Executive, QualTex (28927)

Biobridge Global•San Antonio, TX

4d•Hybrid

About The Position

QualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States and has locations in San Antonio and Atlanta General Summary Facilitate organizational excellence throughout all departments. Exhibit leadership and maintain knowledge of regulatory/quality requirements. Maintain knowledge of all current standard operating procedures required to perform effectively. Maintain excellent communication with all personnel. Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes. It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Requirements

Requires a Bachelor's Degree from an accredited four ‐ year college or university.
Will consider a combination of experience and education in lieu of a Bachelor's Degree.
Requires customer service experience in the healthcare industry.
Must acquire a general knowledge of how blood, tissue and testing products are collected, processed, stored and shipped.
Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.
Must maintain familiarity of regulatory/quality compliance, to include FDA, EU, ISO, GHM, cGMP, OSHA, etc.
Must acquire a working knowledge of all BBG subsidiaries' services and become familiar with customers serviced.
Must be capable of performing, evaluating, and reporting on marketing analysis.
Must demonstrate positive leadership skills.
Must be capable of operating motor vehicles in all types of weather conditions.
Must have strong computer skills.
Must have excellent written and oral communication skills.
Must be able to keep information confidential.
Must be able to work with interruptions, meet deadlines, and perform accurate work and/or reports.
Must be neat in appearance and well groomed.
Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.
Must perform well in repetitive work situations.
Must work well independently and as a team member as well as facilitate organizational team activities.
Must be able to drive on behalf of the organization.
Will sit, stand, walk, and bend during working hours.
Requires manual and finger dexterity and eye ‐ hand coordination.
Requires normal or corrected vision and hearing corrected to a normal range.

Nice To Haves

AATB Certification preferred
Prefer two or more years of related experience.

Responsibilities

Assist in development, management, and oversight designated activities for Gencure & QualTex Laboratories that include:
Assist in the responding to external customer needs in an efficient and expedient manner.
Assist with the preparation and renewal of client contracts for products and services.
Manage sales department exhibitor and sponsorship activities; coordinate these activities with BBG Marketing.
Assist in the development and implementation of marketing plans with a focus on new accounts.
Assist in increasing market share for increased sales.
Assist in maintaining existing customer relationships and participate in site visits.
Assist in creating Request for Proposal (RFP) responses and conduct proposal presentations.
Conduct annual customer surveys.
Maintain strict adherence to Standard Operating Procedures (SOPs), regulatory requirements, and all company policies.
Competently perform all assigned departmental duties.
Evaluate results in an accurate and timely manner, and analyze data and resolve deviations.
Perform routine data entry, analysis, and prepare reports.
Develop, initiate, and lead team ‐ oriented work projects for the development and implementation of process improvements, and Standard Operating Procedures (SOPs) that align with strategic goals.
Display positive leadership skills and champion management directives with department employees by committing to and embracing the mission, vision, and core values of QualTex Laboratories: Be dedicated to the highest standards of quality and adhere to all safety, regulatory, and quality requirements.
Foster an atmosphere of open, honest communication and knowledge sharing among workers in business units throughout the organization.
Demonstrate respect for co ‐ workers and management.
Consistently improve performance outcomes in customer satisfaction, worker engagement (motivation and satisfaction), operational excellence, innovation, and financial performance.
Maintain a positive work attitude and participate in self ‐ improvement as an effective leader.
Maintain a professional demeanor at all times while representing QualTex Laboratories.
Participate in continuing education and attend meetings as required.
Assist with preparing and monitoring of the department budget.
Performs other duties as assigned.
Assist in other laboratory areas as directed.