Associate Contract Mgmt Specialist

SPS Commerce • Minneapolis, MN

4d • Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Job Summary: The Associate Contract Management Specialist will partner with sales team to build and carry out solutions to ensure maintenance and growth of the customer. This role will work directly with customers who wish review or make changes to their existing contract. The Contract Management Specialist will drive accountability to key organizational partners on customer satisfaction.

Requirements

• High School Diploma/GED or higher from an accredited institution
• 1-3 years of strong customer-centric, sales, or operations experience
• Excellent organizational skills with ability to effectively manage multiple projects
• Ability to effectively present and demonstrate solutions
• Demonstrated ability to negotiate and problem solve
• Demonstrated computer knowledge (Internet and Microsoft Office suite including Word, Excel and Outlook)

Nice To Haves

• Previous Salesforce experience
• At least 1 year of SPS experience and exposure to related/relevant areas of practice or expertise

Responsibilities

• Assist customers wishing to cancel, credit, or reduce rate
• Act as a relationship manager to an assigned sales team, supporting accounts via multiple support channels to find customer resolutions
• Develop and maintain programs and processes that reduce customer churn and increase customer retention
• Analyze and manage all revenue reductions activities
• Follow process improvement and best practices that the team introduces
• Support development, refine and document processes and practices
• Report customer feedback to key organizational partners
• Maintain strong relationships across the organization through clear communication and detailed follow-ups
• Handle retention and renewal activities such as: credits, cancels, contact adjustments and account maintenance

Benefits

• At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role.
• SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.
• We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
• We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED