Associate Contract Management Specialist

SPS Commerce • Minneapolis, MN

3d • Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: The Associate Contract Management Specialist will partner with sales team to build and carry out solutions to ensure maintenance and growth of the customer. This role will work directly with customers who wish review or make changes to their existing contract. The Contract Management Specialist will drive accountability to key organizational partners on customer satisfaction. Travel % Required: 0%

Requirements

• High School Diploma/GED or higher from an accredited institution
• 1-3 years of strong customer-centric, sales, or operations experience
• Excellent organizational skills with ability to effectively manage multiple projects
• Ability to effectively present and demonstrate solutions
• Demonstrated ability to negotiate and problem solve
• Demonstrated computer knowledge (Internet and Microsoft Office suite including Word, Excel and Outlook)

Nice To Haves

• Previous Salesforce experience
• At least 1 year of SPS experience and exposure to related/relevant areas of practice or expertise

Responsibilities

• Assist customers wishing to cancel, credit, or reduce rate
• Act as a relationship manager to an assigned sales team, supporting accounts via multiple support channels to find customer resolutions
• Develop and maintain programs and processes that reduce customer churn and increase customer retention
• Analyze and manage all revenue reductions activities
• Follow process improvement and best practices that the team introduces
• Support development, refine and document processes and practices
• Report customer feedback to key organizational partners
• Maintain strong relationships across the organization through clear communication and detailed follow-ups
• Handle retention and renewal activities such as: credits, cancels, contact adjustments and account maintenance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED