Associate, Contactless Form Factors

American Express•New York, NY

37d•$78,000 - $124,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Requirements

Experience: 1+ years in an analytical or product-related role, ideally supporting enterprise product growth within an Agile environment.
Agile Product Development: Strong understanding of Agile methodologies, requirements management, and the end-to-end product development lifecycle.
Product Strategy: Ability to support product strategy, develop roadmaps, and prioritize features based on customer needs and business goals.
Market & Data Analysis: Skilled in market research, data analysis, and structured problem-solving to generate insights, inform decisions and improve user experiences.
Communication & Collaboration: Strong communication skills with the ability to lead cross-functional discussions, influence outcomes, and align stakeholders.
Enterprise Mindset: Ability to balance the needs of customers, partners, colleagues, and shareholders while connecting work to enterprise priorities and capabilities.
Adaptability & Organization: Highly organized, with the ability to reprioritize and manage multiple projects in a dynamic, fast-paced environment.
Team Player: Collaborative, supportive, and proactive, with a strong can-do attitude.

Responsibilities

Support the Contactless Form Factors (Physical Contactless Cards & Digital Wallet) application build and deployment model to launch capabilities dictated by enterprise, industry and regulatory requirements.
Assist in scoping, prioritizing and developing new product features and related feature expansions.
Assists in the research of regulatory developments and provide preliminary input on analysis of potential implications to existing Products.
Assist in collaborating with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
Support in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.
Support in the creation and maintenance of product backlogs, prioritizing features and establishing timelines for product releases.
Partner closely with analytics team to provide input and prioritize analytics requests.
Assist in the identification of technical gaps and collaborate with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.
Maintain core critical metrics.
Understands competitive and internal positioning for the product through internal and external market research.
Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience.
Stay informed about regulatory requirements and ensure that our products comply with applicable laws and regulations, whilst maintaining a pulse on industry trends to shape the direction of product features and capabilities.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities