Associate Configuration Specialist

SoftPro•Raleigh, NC

2d•Hybrid

About The Position

SoftPro is seeking an Associate Configuration Specialist - Associate to join our awesome Business Services Team in Raleigh (hybrid) or a remote location. The Configuration Specialist provides implementation and configuration services to our Implementation Specialists, as well as offering support to other teams and custom project requests for our customers.

Requirements

4+ years’ experience in the real estate closing industry is a must, including escrow/closings
Extensive SoftPro Select knowledge and experience required, as is intimate knowledge and understanding of formulas and Python coding
Exceptional project and time management, attention to detail, excellent communication skills and a strong teamwork attitude
Ability to manage multiple projects and priorities simultaneously
Proficient in Microsoft Excel
10% US travel required

Nice To Haves

Prior project management experience is a plus

Responsibilities

Work closely with the Implementation Specialists to ensure proper configuration, setup and testing assistance of our SoftPro Select platform
Provide product demonstrations and overviews of many of our ancillary products and services
Gather requirements, estimate level of efforts, work up statements of work and meet project deadlines and manage custom project requests
Possess thorough understanding of the SoftPro Suite of products and the tools available for setting up the various modules and applications
Communicate effectively with the Implementation Specialists, BSG Managers, Customers and other team members on all projects you are involved with
Maintain up to date documentation on project status and deliverables
Assist with creating and maintaining process documentation as well as customer facing handouts
Other duties and projects as assigned