Configuration Specialist

LVT • American Fork, UT

1d • Onsite

About The Position

We seek an organized and detail-oriented Configuration Specialist to join our team. You will work from our HQ and play a critical role in the execution of the initial setup of units while providing knowledgeable suggestions to achieve an efficient setup. The successful candidate will work cross-functionally to ensure new units efficient and accurate activation.

The schedule for this role would be 11:00 am-7:00 pm Tues-Fri and 8:00 am-5:00 pm Saturday
This particular position also requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application. This is separate from the background check you would complete for general employment eligibility at LVT.

Requirements

• Strong troubleshooting skills and ability to identify and resolve technical issues.
• Strong problem-solving and critical-thinking skills.
• Strong technical aptitude and proficiency in working with hardware components and software applications.
• Attention to detail.
• Ability to type 50+ WPM
• Excellent organizational skills to manage multiple configurations simultaneously.
• Solid understanding of video analytics and surveillance.
• Effective communication skills, both verbal and written, to collaborate with team members and project managers.
• Ability to work independently and take ownership of assigned tasks.
• Flexibility to adapt to changing priorities and deadlines.
• High school diploma or equivalent; additional technical certifications or training is a plus.

Nice To Haves

• Familiarity with Video Management Systems (VMS) and other relevant software applications is a plus.
• Experience in the configuration of security and surveillance systems is a plus.

Responsibilities

• Offer expert recommendations for suitable system configurations resulting in maximum efficiency for the customer
• Complete the activation checklist for each new security unit to validate proper hardware setup and placement.
• Assign and log new units in the Video Management System (VMS) for accurate tracking and monitoring.
• Collaborate cross-functionally with other teams to escalate and resolve complex issues that require specialized attention.
• Clear analytics and settings in hardware to ensure a fresh start for each unit.
• Validate and configure presets, including camera angles, views, and other predefined settings.
• Verify and set accurate dates and times on each unit to ensure synchronization.
• Configure cameras remotely to achieve optimal image quality, focus, coverage, and analytics.
• Maintain thorough and accurate records of each configuration, including completion forms and documentation.
• Collaborate with cross-functional teams, including project managers, technicians, and support staff, to ensure successful activations.

Benefits

• We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees