Associate Computer Specialist

OUC•Orlando, FL

1d•$22 - $27•Hybrid

About The Position

OUC - The Reliable One , is presently seeking a Associate Computer Specialist to join the Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations. We are looking for a hands-on, customer-focused IT support professional who thrives in a fast-paced, service-oriented environment. In this role, you will provide day-to-day desktop and device support across multiple Commission locations, responding to support tickets, imaging and deploying computers, installing applications, and assisting with ongoing hardware and system upgrades. This position requires flexibility to travel between sites, a strong sense of ownership, and the ability to balance routine support with special projects such as large-scale device refreshes, A/V and conference room setups, and printer and peripheral upgrades. Success in this role depends not only on technical skill, but also on empathy, clear communication, and a collaborative “can-do” approach to supporting end users across the organization. OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do. Please see below a complete Job description for this position. Job Purpose: Assists with ensuring all supported systems and applications within the Commission are working as intended. Interfaces with end-users to resolve less complex technical and business issues. Performs break/fix resolutions and equipment upgrades while improving delivery times and project efficiency. Partners with Sr. Computer Specialists and other members of the team to meet both organizational and individual career development needs.

Requirements

High School Diploma or GED, plus at least 1 year of hands-on desktop or technical support experience.
Experience troubleshooting computers, operating systems, printers, and peripheral devices.
Experience deploying and imaging hardware and installing applications using ticketing and client management tools (e.g., BMC Client Management, ServiceNow, FootPrints, Jira).
Strong customer service and communication skills, including the ability to manage diverse personalities and present solutions when issues escalate.
Ability to work across multiple locations and adapt to changing priorities, including participation in an on-call rotation.
Working knowledge of all, but not limited to the following: Computer electronics to include: circuit boards, processors, chips, electric equipment, computer hardware and software, and plotter printers; Handling customer requests (i.e. diagnosing problems, customer service orientation, troubleshooting/problem solving, etc.); Equipment salvage procedure; BMC Client Management Software; Knowledge of public safety and security to include: relevant equipment policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions; Familiarity with all, but not limited to the following: Software Applications to include: Customer Information System (i.e. PSERM or CC&B), MS Office 2019 and above, MS Visio, AnyConnect, Citrix , Remote Desktop; Ticketing system (i.e. FootPrints, ServiceNow, Jira) Strong time management skills; Effective written and verbal communication skills; Ability to: Effectively solve problems; Effectively instruct others on how to complete a task or activity; Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages; Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).
Minimum of one (1) year of computer support experience as a Desktop Technician or similar role.

Nice To Haves

Bachelor’s Degree in Computer Science or a related field.
Experience supporting large-scale device refresh projects and conference room / A/V technology.
Familiarity with Microsoft Intune or other centralized device management platforms.
Collaborative mindset and flexibility to take on additional responsibilities as the role grows.
Bachelor’s Degree in Computer Science or related field from an accredited college or university (preferred).
Advanced education in a related field may be substitutable for experience requirement on a 1:1 basis.

Responsibilities

Assist in providing local and remote desktop support to all end-users at assigned, customer sites
Respond to less complex service requests and efficiently complete assigned tickets assigned through any applicable ticketing systems
Deploy, re-image, and repair assigned computer hardware to meet customer needs
Assist in performing upgrades for all operating systems and server support for assigned, customer sites
Troubleshoot network and wireless connectivity issues for the customer
Assist in researching and providing guidance to customers on virus/malware threats and mitigation efforts
Review networks for security vulnerabilities and report findings to management
Disable accounts for retired end-users that have separated with the customer
Update Active Directory and support users’ customer networks
Assists in positive Client Relationship Management (CRM) by efficiently and effectively solving customer technical issues
Performs other duties as assigned

Benefits

Competitive compensation
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Hybrid work schedule