Associate Community Manager - Multiple Projects

ModSquad

2d•Remote

About The Position

As a ModSquad Associate Community Manager, you will report to and support our social media community managers and strategists to develop great social media content on behalf of a diverse range of clients. This is a rare opportunity! And we’re looking to bring someone creative and clever, who has strong writing skills and wants to learn more about social media in the business landscape.

Requirements

Be a proactive, self-starter and independent contributor with follow-through on all initiatives
Have strong problem-solving, creative writing, and editorial skills
Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
Engage confidently with internal and external partners on video and voice calls
Be genuinely interested in social media (tools, platforms, usage), and enjoy the trends and culture of social media (Twitter, Facebook, Instagram, TikTok, Snapchat, YouTube, ect)
Enjoy engaging and developing a broad range of people, communities, clients, and trends
Be able to execute on community initiatives, measure results, and modify programs based on feedback
Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
Must have active experience (professional experience preferred) with forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok, Twitch.tv, Youtube, etc a bonus)
Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives

Nice To Haves

Bachelor’s degree or equivalent work experience
The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively
Please ensure your resume showcases your professional social media or community management experience.
If you have a public social media account you feel comfortable sharing, we encourage you to do so.
We also welcome samples of any social content or blog articles you have crafted on behalf of a brand.

Responsibilities

Deliver operational tasks to ensure client success and satisfaction
Brainstorm activities, opportunities, and content to inspire or grow community
Participate in crafting regular content calendars
Research and identify new trends in our services market and within social media usage and platform innovation
Monitor social media platforms for trending hashtags, memes, and more
Work closely, efficiently, and effectively with internal departments as well as external clients and stakeholders
Communicate daily with relevant partners and team members to ensure smooth delivery of services
Write and edit blogs
Report KPIs to the development team to evidence success
Build reports that showcase reason, trends, and opportunities
Manage and respond to customers through forum, website, and social media tools (native and 3rd party)
Support project management teams to meet client expectations and KPIs