Associate Clinical Administrative Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Location: 50 Union St., Ellsworth, ME, 04605 You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED (or higher)
- 1+ years of healthcare customer service experience analyzing and solving customer problems
- Intermediate level of proficiency with Microsoft Word and Microsoft Excel (ability to create, edit, save, and send documents and spreadsheets)
- Ability to work onsite at 50 Union St., Ellsworth, ME, 04605
- Ability to work any of our flexible shift schedules during our normal business hours of 8:00 AM - 4:30 PM from Monday - Friday. It may be necessary, given business need, to work occasional weekends
- Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
- Must be 18 years of age OR older
Nice To Haves
- Experience with working within the health care industry and with health care insurance
- Experience in working with Medicare and / OR Medicaid Services
- Experience of working in a metric - driven work environment
- Call center experience
- A clerical OR administrative support background
- Knowledge of ICD - 9 and CPT codes
Responsibilities
- Completes scanning, deficiency analysis, vital statistics, and release of information functions adhering to HIPAA, State & Federal statues on release of information, and Joint Commission / CMS requirements for chart completion
- Always safeguard patient’s protected health information
- Must be able to go to the nursing units to pick up charts
- Pack charts in boxes or bags for scanning
- Analyze charts to ensure documentation completion and assign missing items to practitioners according to hospital policies and procedures
- Complete weekly reporting of deficiencies according to hospital policies and procedures
- Complete monthly Audit on hospital charts on the nursing units to ensure documentation completion according to hospital policies / procedures, and Regulatory bodies standards (Joint Commission, CMS, HFAP)
- Answer incoming calls for the Release of Information call center
- Abstract required information in the Cerner and the ROI application
- Maintain established quality & productivity benchmarks
- Log requests pertaining to continuing care and patient / authorized representative requests
- Maintains and exhibits current knowledge of profession and completes required continuing education
- Maintain established quality & productivity benchmarks
- Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed
- May perform other duties upon request
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
