Clinical Administrative Associate

Children’s Hospital of Philadelphia•Upper Merion Township, PA

5d•$19 - $23•Onsite

About The Position

This position is responsible for enhancing effective patient and caregiver communication, particularly between the patient, caregivers, and clinical staff. An additional focus of the role is improving the experience for patients and team members within the King of Prussia Hospital (KOPH). This role will be responsible for assisting the supervisor and/or the manager, with daily operations of the department and delivering optimal customer service. Must be able to work in a "team friendly" environment with peers, clinical staff and management of all levels. This role also includes greeter, receptionist, and administrative duties within the KOP location.

Requirements

High School Diploma / GED Required
At least one (1) year customer service-related industry Required
EPIC Registration (CHOP) Training required within 3 months of employment
Kronos Timekeeping (CHOP) Training required within 3 months of employment
Nurse call monitor system (CHOP)Training required within first month of employment

Nice To Haves

Bachelor's Degree Preferred
At least two (2) years in administrative role with customer service experience in healthcare industry Preferred

Responsibilities

Answer telephones, screens calls, routes callers, takes messages, and provides routine information to callers in a prompt and courteous manner while maintaining HIPPA regulations
Perform all clerical procedures related to the admission, transfer, discharge, and death of patients within the CHOP enterprise
Serve as a liaison and problem solver for departmental customers as it relates to unit-based service needs
Review census and staffing assignments with local unit leadership and print/post assignment sheets each shift
Partner with PARC team to ensure admission paperwork and insurance information is obtained from families upon admission
Engage in data-entry procedures for staff scheduling, patient assignments, and timekeeping as directed by local leadership
Experience with the following systems: Kronos, Optilink, Archibus, Qliksense, Epic (A/D/T, PARC/Registration, Patient Family Experience functionality) iRounding, Coupa, and other current operational systems within the enterprise
Performs all IS/Epic Downtime procedures including, but not limited to:
Assemble and maintain patient records, including chart, bedside records, medication Kardex, and unit census log
Maintain the patient medical record and related forms in an organized manner
Monitor printers and communicates orders to clinical care teams
Place isolation signs on patient room doors /beds as directed
Monitor printers and communicate orders and test results to clinical care teams
File diagnostic and laboratory reports in patient charts
Monitor inventory of office supplies, IS/Epic Downtime, and clinical/operational paperwork. Re-order and stock when necessary
Answer and triage patient call bells or requests to appropriate care team providers
Partner with unit-based leadership in Environment of Care rounding, report findings, and enter and track facilities requests as needed
Maintain local, unit-based conference room schedule process
Follow unit procedures during emergency conditions
Serve as unit-based Patient Family Experience Champion at the hospital wide committee level
Maintain the highest levels of hospitality to ensure patient families and visitors receive premier services
Receive and distributes mail and items for delivery to patients and families
Provide all patients and /or families with unit tour and hospitality information packet upon arrival to the inpatient unit
Support the operation and distribution of education and additional operational materials to families on arrival to inpatient unit
Review and implement sign-up and assignment procedures for allocated resources within the patient care unit
Engage in rounding on patients and families daily collecting real time feedback regarding hospital experiences in coordination with Patient Family Experience team model
Partner with unit base leadership to track and analyze metrics for services provided to patients, families, and visitors.
Support the operations of each resource center including family engagement, laundry service, kitchen inventory, and other resource allocation (sleep surfaces, linens, etc.)
Identify and propose opportunities for improvement to the delivery of services for patients, families, and visitors.
Operate with a working understanding of the unique needs of CHOP patient families, including cultural awareness of families traveling internationally.
Create an environment where patients, families, and team members feel valued, appreciated, and recognized
Directly communicate with patients, families, and team members in a clear, friendly, and professional manner
Demonstrate proficiency in de-escalation techniques in challenging and emotional situations involving families and visitors
Orient new staff to the role
Float to other units to perform duties as assigned
Perform other duties as assigned to promote overall effective coordination of care across NCCS within the King of Prussia campus