Associate Claims Technician - Data Administration

Sentry Insurance Agency•Stevens Point, WI

21h•Hybrid

About The Position

This position provides administrative and operational support for the claims department, focusing on handling mail and data entry. The Associate Claims Technician will identify and route mail, return misrouted or unidentified mail, perform data entry, and monitor work queues. The role involves assisting internal customers, vendors, attorneys, adjusters, and technical staff with issue resolution and administrative tasks. This is a hybrid position located at the Stevens Point, WI office, and is not available for remote work.

Requirements

High School Diploma or equivalent work experience

Nice To Haves

Customer service experience preferred

Responsibilities

Scan, route, and classify incoming mail for all claims lines of business and monitor electronic queues to ensure claims staff receive appropriate materials and documents.
Research incoming documents to identify existing claims, accounts, new losses, and misrouted mail.
Coordinate incoming and outgoing mail as necessary.
Perform data entry and verification of workers compensation medical billing for processing.
Coordinate with internal customers, vendors, attorneys, adjusters, and others to resolve issues.
Develop knowledge of jurisdictional requirements and best practices within assigned department, ensuring all tasks are completed effectively to meet compliance standards.
Provide administrative support to technical staff by creating documents and forms, reviewing their incoming mail, sending their correspondence, and auditing internal storage logs.
Distribute claims legal documentation according to established procedures.
Maintain claims participants tax ID information in applicable claims systems.
Maintain physical storage of vehicle titles and other related documentation along with handling of outgoing mail to support the salvage team.
Occasionally contact customers/accounts, claimants, medical providers, attorneys, body shops, and internal claims staff to gather more information regarding mail.
Perform other job-related duties as assigned from time to time.

Benefits

Flexibility through a scheduled Hybrid work model (Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office).
In-office workspace and materials for your home office (laptop and home office equipment provided).
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting.
Continue your education and career development through Sentry University (SentryU).
Tuition Reimbursement program.
Generous Paid-Time Off plan.
Volunteer-Time off.
Group Medical, Dental, Vision, Life insurance.
Parental leave.
Health and Wellness benefits.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program to encourage charitable giving.