Claims Associate

Staples Inc.•Framingham, MA

12h

About The Position

Join a team of legal and risk professionals that work collaboratively with clients in providing practical solutions to grow businesses in multiple industries and different jurisdictions. We help our varied businesses assess risk, drive results and mitigate problems. With diverse projects and a transformative culture, you’ll grow and learn with our businesses. Work with appreciative clients and supportive peers in a flexible environment that helps you gain the experience you want to develop your career. As a Claims Associate, you will triage new incidents, support claim investigations, and evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed. Your responsibilities will include safeguarding data integrity, supporting the claims and risk team with daily administrative tasks, and serving as the primary point of contact for injured associates, claimants, attorneys, and business partners. Success in this role is measured by cycle-time reduction, reserve accuracy, and overall claim cost containment. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working collaboratively, this role offers the opportunity to make a measurable impact on our business.

Requirements

Analytical thinking and sound judgment
Empathy and a strong customer-service orientation
Excellent written and verbal communication skills
Negotiation and conflict-resolution abilities
High attention to detail and data accuracy
Ability to manage multiple priorities under tight deadlines
A continuous improvement mindset and willingness to learn
Collaborative spirit for working within a team, both in-person and virtually
2+ years of combined relevant work experience, including internships, co-ops, part-time roles, or entry-level positions
High school diploma or GED
Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word)

Nice To Haves

Bachelor’s degree in Risk Management, Insurance, Finance, Business, or a related field
2+ years relevant work experience in workers’ compensation, auto liability, or general liability claim handling (carrier, TPA, or self-insured employer)
Completion of or progress toward professional designations (e.g., AIC, ARM, CPCU)
Experience using ODG guidelines for disability duration and reserve benchmarking
Proficiency in RMIS platforms

Responsibilities

Triage new incidents
Support claim investigations
Evaluate and resolve claims, primarily focusing on workers’ compensation but also supporting other claim types as needed
Safeguarding data integrity
Supporting the claims and risk team with daily administrative tasks
Serving as the primary point of contact for injured associates, claimants, attorneys, and business partners