Associate Claim Representative

The Hartford•Lake Mary, FL

4d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. As an Associate Claims Representative in Auto Claims, you’ll be on the front lines supporting our customers during challenging times. Your primary responsibility is to investigate and manage claim files, helping individuals and businesses recover and move forward after a loss. At The Hartford, we value the unique perspectives, ideas, and solutions our employees bring. We empower individuals and teams to develop faster, smarter ways to meet customer needs while continuously improving our performance. While achieving goals is important, how we achieve them matters just as much. Integrity, customer focus, and strong character are central to our reputation and guide our actions every day. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, Naperville, IL, San Antonio, TX, Lake Mary, FL, Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Start Dates/ Training Details: Training Begins: February 2, 2026 Training Hours: Monday- Friday/8:00 AM - 5:00 PM Local Standard Time Travel Required: Training will include travel to Hartford, CT for an in-person learning lab for the week of March 2, 2026. Post-Training Schedule Work Hours: Monday - Friday/Core Business Hours, no weekends.

Requirements

High School Diploma required; college degree preferred.
Minimum of 1 year of customer service experience preferred.
Strong learning agility and ability to adapt quickly to meet job demands.
Commitment to excellence and a collaborative, transparent, and accountable work culture.
Passion for helping both internal and external customers.
Ability to thrive in a dynamic environment and adapt to evolving technology and industry trends.
Strong critical thinking, decision-making, and conflict resolution skills.
Ability to create a differentiated service experience that builds customer loyalty.
Excellent listening skills and empathy in challenging situations.
Clear and grammatically accurate written communication.
Strong organizational skills and ability to manage competing priorities effectively.
As a condition of employment, you must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in supported states.
Continued employment is contingent upon passing the licensing exam(s) within 30 business days of completing licensing training.

Responsibilities

Manage first- and third-party Personal Lines auto claims with a focus on financial accuracy, proper file resolution, and compliance with statutory guidelines.
Investigate property damage-only claims to assess liability and subrogation potential.
Deliver exceptional customer service by building and maintaining strong relationships in line with The Hartford’s communication standards.
Make thoughtful decisions with the customer at the center of every action.
Apply critical thinking to analyze data and make sound judgments.
Continuously evaluate performance and strive to exceed expectations.
Foster a collaborative and inclusive culture that drives operational excellence and employee engagement.
Embrace continuous improvement and leverage modern technology for efficient claim outcomes.

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