Associate CAS Content Coordinator

Bazaarvoice • Austin, TX

74d

About The Position

As an Associate CAS Content Coordinator at Bazaarvoice, you will work directly with brands participating in our consumer generated content (CGC) programs, including sampling. You’ll provide customer support and strategic guidance to help our customers achieve their CGC goals. Your goal will be to generate high customer satisfaction, while helping customers complete their tasks quickly and efficiently. You’ll work closely with team members in the US and Europe. Day-to-day, you’ll help your customers with tasks such as product selection, shipping and fulfilment, as well as handle escalations, conduct training webinars and maintain instructional documentation. You’ll be asking lots of questions and learning how to best serve our clients in your first 30 days, and diving into your portfolio to become a valuable partner within 60-90 days.

Requirements

• Fluent English
• Strong communication skills, both verbal and written
• Demonstrated success in customer-facing role, order fulfilment, or handling a client portfolio
• Ability to perform a wide variety of tasks in a fast-paced environment
• Advanced Excel skills preferred
• Bachelor’s degree preferred
• Project management and SaaS customer service experience a plus

Responsibilities

• Main POC for brands in content generation programs
• Report on review collection and display
• Conduct webinars and document instructions for client

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees