Associate, Bank Operations

Community Federal Savings Bank•New York, NY

5d•$65,000 - $75,000

About The Position

CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a detail-oriented and proactive Associate, Bank Operations who will focus on abandoned and unclaimed properties.

Requirements

“Roll-up-your sleeves” entrepreneurial approach desired.
Excellent verbal, written, interpersonal communication and leadership skills are essential.
Must have a proven track record of effectively working in cross-functional teams, communicating effectively with the vendors/partners, customers, and internal teams.
Bachelor’s Degree or equivalent work experience in a related field
1–3 years of banking operations experience (deposit ops, card ops, payments, reconciliations, or settlements).
Familiarity with escheatment/unclaimed property processes (dormancy, due diligence, reporting, remittance).

Responsibilities

Run daily/weekly dormancy and escheatment reports to identify eligible accounts across product lines (checking/savings, cards, remittances, gift cards).
Validate dormancy triggers (e.g., period of inactivity, returned mail, undeliverable statements) and customer contact details.
Prepare and send due diligence notices (mail/email) within mandated timelines; track responses and reactivation outcomes.
Process state escheat filings (pre‑escheat, remittance, and post‑escheat confirmations) and reconcile balances with Finance/GL.
Post required general ledger entries and ensure journal support aligns with filings and remittances.
Maintain audit trails: notices, dates, amounts, account evidence, and state reporting artifacts.
Coordinate with Customer Service to reactivate accounts when customers respond; reverse escheat workflow where appropriate.
Partner with Compliance/Legal on policy interpretation and changes to state rules.
Work with Finance on monthly close impacts, reconciliation, and remittance confirmations.
Coordinate with Technology/Data teams on report logic, file formats, and secure data transfer to state portals/vendors.
Engage Customer Experience on outreach templates and clear customer guidance.
Research and resolve customers’ inquiries
Work collaboratively with internal teams to ensure client satisfaction and successful project completion.
Generate and compile data for internal/external audits. Which may include MRA remediation related 314 rule.
Perform quality control checks to ensure all processing and posting are accurate.
Perform other duties as assigned by Management.