Associate Account Support Analyst

Highmark Health

5d • $19 - $27 • Onsite

About The Position

JOB SUMMARY This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients, and sales reps to ensure complete implementation, on-going service, and all renewal activity. The incumbent is new to the role and is developing competence in performing work assignments.

Requirements

• High School Diploma/GED
• 0-1 year of relevant subject matter experience in the area of specialization
• Understands fundamental principles, concepts, practices and processes within a specific field or discipline.
• Requires foundational analytical skills.
• Uses established processes to complete assigned activities and to solve problems.
• Producers License within 90 days of hire.

Nice To Haves

• Experience in Health Care, Insurance or Sales

Responsibilities

• Load and maintain group information and benefit files.
• Interact and provide support activities to Account Managers (For UCD: Accounts Support Analysts are account managers for all small market clients. May also be involved with managing all aspects of relationships with core partners.)
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.
• May coordinate meetings, projects, implementations with clients and core partners.
• Handle error management and ensure files are corrected.
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees