Account Support Analyst

Highmark Health

6d • $23 - $35 • Onsite

About The Position

JOB SUMMARY This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity. The incumbent has foundational knowledge and experience, is building higher-level knowledge and skills, and makes independent contributions to projects.

Requirements

• High School Diploma/GED
• 3 years of relevant, progressive experience in the area of specialization.
• Producer's License in Accident & Health required or must be obtained within 90 days of hire
• Knows and applies principles, practices and processes within the specific field or discipline.
• Building higher-level knowledge and skills.
• Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.
• Performs work that is varied and somewhat difficult.
• Solves a range of problems by analyzing possible solutions using standard processes.
• Language (Other than English): None
• Travel Requirement: 0% - 25%
• Lifting: up to 10 pounds Constantly
• Lifting: 10 to 25 pounds Occasionally

Nice To Haves

• Experience in health care, insurance or sales

Responsibilities

• Load and maintain group information and benefit files.
• Interact and provide support activities to Account Managers (For UCD: Accounts Support Analysts are account managers for all small market clients. May also be involved with managing all aspects of relationships with core partners.)
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.
• May coordinate meetings, projects, implementations with clients and core partners.
• Handle error management and ensure files are corrected.
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
• May assist with training new employees.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees